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Very unique and very helpful staff

Penrose Products Very occasionally I come across a British Company that deserves my business and I am delighted to say that Penrose is one of them. I have been on the search for the last two years for an eco friendly pillow. I originally purchased a Mulberry silk pillow but later found out that the silk worms are killed in the process. I then discovered that Alpaca pillows maybe the answer. Searching the internet Penrose Products came top of the list and further research seemed to suggest that they also made pillows for other companies. Unfortunately the size of the pillows were not what I required but as they were only an hour’s drive away I gave them a call to arrange a viewing at their showroom so I could judge the quality of the products. I was met by Den a very friendly and enthusiastic owner. Den had expert knowledge and understanding of her products and took me on a tour of the factory that lasted well over an hour. At no time did I feel pressurised into making a purchase and she even gave me a sample pillow to try at home. All of the staff were friendly and they took pride in their craft. The products are extremely well made and they were more than happy to make the pillows to my size and also adjust the fill power. It is worth noting that Penrose will undertake a whole range of stuff that’s not mentioned on the website including very high quality printing and embroidery. After I returned home I decided that I liked the companies ethos and e-mailed Den with my requirements. To my surprise they did not charge extra for my bigger pillows and the work was completed within a week. I will always buy British if possible but unfortunately too many companies care more about profits than the quality of the products. I am pleased to say that Penrose are both top quality and have genuine green credentials. I will be buying all my bedding from here in the future.

Fantastic customer service, quick turnaround time, lovely staff, top quality garment!