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Cutlass Security Group profile image
C

Cutlass Security Group

The formation of Cutlass by a group of senior industry executives, was in direct response to an increasing market need for a professional Support Services company, which has a clear appreciation of customer requirements with a focus on providing high quality man-guarding operation, at an affordable cost. With increasing evidence of a shortage of quality provision from those customers who require a quality service, with a decreasing choice of quality organisations operating within the security industry, Cutlass believes itself to be in an excellent position to both offer and provide a reliable, high quality service, at a very affordable price. Cutlass achieves this by harvesting the knowledge and experience of its management team, in order to deliver bespoke solutions for its valued customers. Best practice, and a commitment to Continuous Service Improvement, are the hallmarks of the Cutlass approach. With an acute understanding of the importance of ensuring value for money, Cutlass will also maintain overhead costs at an absolute minimum, only passing on costs to customers from which they will directly benefit. Independent, experienced, and professional, Cutlass is perfectly positioned to provide customers with tailor-made security guarding (and related) services, on either a call-off, or ongoing basis. The underlying philosophy will be one of Cutlass providing a bespoke service, through tangible improvements to the quality of service delivery whilst continuously seeking to reduce ongoing costs.

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Hear from
a professional

What do you love most about your job?

As industry professionals, our success in the security industry have been achieved, purely and simply, by
providing excellent levels of service, that exceed our client’s expectations. These high standards can only be
maintained with a team of knowledgeable and experienced staff operating in a dynamic and forwardthinking culture.
We recognise that quality and excellence will always be the key criteria for growth and it is for these
reasons that we constantly strive to improve customer satisfaction through our standards of service.
To maximise the levels of customer service that we provide, Cutlass will always:
• Listen to our customer feedback: recognising that input from our customers will influence the
direction of our future service improvements.
• Communicate and sharing of best practice processes, standards and innovations across our
business.
• Continually challenge our thinking and encourage our people to do things better or differently.
• Measure our service constantly and consistently, with the aim of gaining customer loyalty.

Why should our clients choose you?

The 7 Cutlass Principles of Excellent Customer Service Delivery

The Seven Cutlass principles of “Excellent Service Delivery” will underpin the delivery of best practice in
support of the Cutlass philosophy as follows:
C - Commitment To provide “Cutting Edge Security at a Sharp Price”
U - Understanding An awareness of what is important to Cutlass customers
T - Trust In everything that Cutlass does
L - Leadership Providing the highest level of service delivery management
A - Assurance Delivery of a consistent and reliable service
S - Speed Delivery at Maximum speed, but with continuous attention to detail
S - Surprise from “under promising, and over delivering” (The Cutlass Way)

These principles will act as the key pillars of the Cutlass Customer Service Strategy. This highlights how we
at Cutlass will differentiate ourselves within the manned guarding industry.

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Reviews

4.75/5.00

based on 31 reviews

The average rating for Bark Security Guard Services in Barking is 4.75, based on 31 reviews.

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