Find a Home Care Specialist in New Basford

Aims and objectives A number of principles of good care have been highlighted in the last few years by policy and research, regulation and guidance. They include respect and ordinary courtesy; compassion and kindness; responsive care and treatment; openness and honesty when something goes wrong. The principles should underpin practice to ensure the kind of treatment which we would all want for our families and ourselves. The Care Act 2014 set the terms for the development of social care for the foreseeable future. It brings together and amends legislation and guidance which has developed over years, and places it all in one framework, underpinned by the principle of individual wellbeing. The Act puts personalisation on a legal footing for the first time. It defines rights to choose, personalised care plans and personal budgets. It also requires local authorities to ensure that a range of high-quality services are available in their area. The principles of personalised care are now central to social care law and policy. We aim to comply with and exceed all regulatory and statutory requirements and standards, which are achieved through the core objectives identified by the company as follows:  To provide specialist multidisciplinary holistic assessment and management of services users’ needs and risks with comprehensive care planning, key working and specific interventions suited to individual needs, diversity and risks.  To deliver the highest standard of care and an absolute satisfaction to all our clients. The welfare of our staff and our clients is of paramount consideration and our entire team is committed to meeting this objective.  To develop a community where anyone needing any type of our services or support will feel safe and confident in the services we provide and above all, express their satisfaction about the overall services received. All our staffs share this belief and are supported to ensure that our mission is reflected in every aspect of the services we provide.  To work autonomously and collaboratively to promote, improve, maintain and restore the health of our clients. We aim to safeguard the privacy and confidentiality of clients and to enable the clients to maintain their personal independence, have informed choices and opportunity to enjoy and contribute to society.  To ensure right staff skill mixes are available to service users’ needs by investing in staff development to provide a progressive and expert workforce. To value each of our staff equally for their expertise and experience they bring to the team and to provide our staff with a working environment within which effective teamwork, where appropriate, and personal and group development are actively encouraged and supported. The management is committed to the continual mentored training and development of staff in line with Mission2Care Limited's overall aim of improving quality service and efficiency. Complaints are processed through the appropriate procedure. Our internal recruitment and selection criteria are designed to enable us to satisfy industry standards and regulatory requirements. Our rigorous compliance procedures, which include a face-to-face interview, DBS/CRB check, evidence of relevant training, professional registration and at least 2 satisfactory references, means that we can select quality staff for all assignments. OUR OBJECTIVES ARE  To promote excellence in client care and professional care practice through the encouragement, promotion and support of professional development and engagement  To manage the care service efficiently and effectively to make the best use of resources and to maximise value for money for the Client.  To always show our clients courtesy and respect irrespective of ethnic origin, religious belief, personal attributes or the nature of the health problem  Evaluate the performance of our staff and making recommendations for merit awards and personnel classification changes. Counselling and disciplining staff to enable achievement of Mission2CareLimited objectives, particularly as related to high-quality client care.  To Continue with the practice development, whilst working with our clients their families, and carers, involving them in the decision making about their care and treatment, geared to individual needs, encouraging them to become involved in decisions relating to care delivery.  To respond positively to feedback from our clients, their family’s other health and social care professionals and our own staff Our core values The Company aims to:  Offer skilled care to enable people supported by us to achieve their optimum state of health and well-being.  Respect individual requirement for privacy always and treat all information relating to individuals in a confidential manner.  Strive to offer support ideal for each individual whilst respecting and encouraging the right of independence of all Service Users.  Treat all people supported by us and all people who always work with Mission2CareLimited with respect.  Always recognise the individual uniqueness of our service users and tailor the care plan accordingly and treat them with dignity and respect. Our Vision We strongly believe in supporting adults to enhance their autonomy, and optimum state of health and wellbeing through a robust set of values which are service user led. All staff are highly trained and experienced to deliver care in the community such as delivering care in people’s homes. Our objectives are to: ❖ Commit to providing an outstanding quality service for service users, carers, the community and stakeholders. ❖ To work in partnership with the community to promote the wellbeing of our service users. ❖ Empower Service Users to be independent. ❖ Treat all Service User related information in a confidential manner. ❖ To promote a learning culture where staff reach their full potential and deliver excellent care. ❖ Work collaboratively with Service users to draw up their individualised support plan in consultation with their families and care professionals. Our Business Values Our business values include: • Adopting Best Practice • Continuous improvement to maintain high standards of service. • Continuous staff training • Provision of a safe working environment for our employees and clients • Equal opportunities for our staff regardless of race or gender Keys to success We recognise that the success of the business depends on our quality of service. We will aim to achieve this by: 1. Providing a professional quality of service that maintains respect and dignity for the service users. 2. Providing care that is personalised and completely tailored to the service user requirements. The service user, the family and any other interested parties will as far as possible be involved in developing the care package. The care package will be reviewed regularly to make sure that it remains relevant to the needs of the service user. 3. Providing reliable service and making sure that staff report for calls at the clients’ premises at the appointed time. 4. Effective collaboration with other community professionals (local authorities, hospitals, and other organizations) to provide optimum care for service users.