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S & N Care LTD  profile image
S

S & N Care LTD

Our ethos is to provide a person-centered domiciliary care service that achieves planned outcomes for Service Users aged 18-65, within a safe and friendly environment through the efforts of valued competent staff, and the support of families and other stakeholders. We will strive to promote a culture through our values that places the Service Users at the Centre of the service. The achievement of a positive culture will depend upon staff who share the values of our service. To achieve staff commitment to our values, the Manager will: • Promote and encourage a united feeling of identity where staff feel valued and are treated with trust, integrity and respect. • Encourage a feeling of belonging. • Obtain a commitment from all staff to work together for the benefit of Service Users and their families. • Promote a culture of honesty openness and transparency when mistakes occur. • Invest time and energy into maintaining a positive workplace culture. • Service Users will be actively involved in decisions effecting their care, treatment and support. • We will provide a service where management and staff see safety and security of paramount importance. • All Service Users will be treated equally and provided with equality of opportunity. • Staff will always show compassion when providing care treatment and support. • Service Users will always be treated with compassion, dignity and respect. • Staff will encourage Service Users to retain their independence. • We will ensure that the forms of communication, language and address used are suitable for the needs of the person.

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Hear from
a professional

What do you love most about your job?

We like to do the best we can to bring a smile to those we are caring for and their families. We love to make a difference and just improving people's quaity of life.

What inspired you to start your own business?

The need for care in Kentis growing.Ofthe independent providers operating,there a number ofsmall
and not professionally operated. Quality is essence and with the experience gained by the
director the philosophy will be to provide quality services. The opportunity is for a well-run
domiciliary care provider who can establish relationships with industry and sector professionals.
All these aims are well within the director’s skill set and past proven experience.

Why should our clients choose you?

Aim: To provide a person-centred domiciliary care service to everyone (aged 18-65) who uses our
service by involving the person and their family in the plan of care that will be delivered by caring
competent and compassionate staff. To recognize the person’s diversity ensuring religious, cultural,
racial and gender identities are respected and to request clients and their carers to respect the rights
of staff to the same non- discriminatory approach. Our service aims to provide a person-centred
service based upon best practice that focuses upon the assessed needs of people who use our service
and input from their family.
Objective: The care plan shows how the person and their family have been involved in the plan of
care. The assessment of need is based on best practice. The Care plan shows the support Service Users
receive to retain their independence. Religion and diversity form part of the care plan. Complaints are
reviewed to ensure staff have not been discriminated against. The assessment of need is based on best practice.

Can you provide your services online or remotely? If so, please add details.

Counselling services as we have a qualified BABCP Therapist within the team. This will only be provided on request.

What changes have you made to keep your customers safe from Covid-19?

We have a comprehensive infection control policy which all staff need to adhere to. This also includes dealing with COVID infections. We also have training in place to ensure that our staff are kept up to date with any changes within the health and social care sector.

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