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Your Care (South West) LTD profile image
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Your Care (South West) LTD

We are a family run introduction agency based in South Glos. We have been operating for almost 11 years now and have many happy clients and personal assistants. Your Care was established back in 2014 by Tina Westlake who was frustrated with the outdated care system decided to set up a business to offer a bespoke support service to people who wanted flexible, reliable care provided by people who like her would look after them as if they were a family member and most importantly visits would be provided by the SAME carers each time, ensuring continuity of care. Our mission was to make requiring care and support as stress free as possible by establishing a register of highly skilled and motivated individuals who genuinely enjoyed their role and who would go that extra mile in supporting their clients, who would take the time to listen to their needs and preferences and follow their guidance, who took pride in the level of service they provided. We think we have achieved this and are proud to be different. Over the years, we've increasingly focused on supporting individuals with dementia, developing a deep expertise in meeting their unique needs and creating a compassionate environment that respects each person's dignity and individuality. Dementia care has become our specialty, and we understand the profound impact this diagnosis can have on families. Our commitment extends beyond just caring for individuals; we are here to support their loved ones as well. Families often find themselves overwhelmed by the emotional and practical challenges of dementia, and we provide essential guidance, resources, and reassurance to help them navigate this journey. By offering both expert care and ongoing family support, we strive to ease the responsibilities and anxieties that a dementia diagnosis can bring, ensuring everyone involved feels supported and empowered.

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What do you love most about your job?

Job satisfaction. Knowing that each day a member of our team helps put a smile on our clients faces, no matter what!

What inspired you to start your own business?

Tina moved into a caring role in 2008 and was totally frustrated with the system and how people were treated. After building many years’ experience, Tina felt care needed to be provided in a better way, so in 2014, ‘Your Care’ was born.

Why should our clients choose you?

Tina has a real passion for making people’s lives better. Tina consistently supports families’ and their loved ones by providing solutions and thinking outside the box when it comes to care.

Our PA's are hand picked by us to be on our register. They share our values in wanting to help others and will have passed our Mum Test (would we let them look after our mum?).

Our PA's are self-employed, so they choose the days and times they wish to be available and also choose the clients they support. We find this makes for a happier partnership and are proud to be different.

We provide a full vetting service so you can be rest assured all PA's are suitable for their role. This includes face to face interviews, full reference checks, DBS checks, insurance and HMRC registration. We provide ongoing checks to ensure everyone remains compliant.

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