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ChrystalKay Healthcare Ltd profile image
C

ChrystalKay Healthcare Ltd

We are a private company based in Edinburgh and Fife. We are registered with the Care Inspectorate as a combined Care at Home and Housing Support service for older people. We aim for the best quality and acceptable services that give value for money. Our management team is qualified and competent in quality service delivery. We pride ourselves in our person-centred approach to care and support which is delivered by professional, competent and caring carers and support workers. We believe in consistency and we therefore endeavour to assign 2 permanent carers to an individual we support. We feel this promotes continuity too. Our passion for enabling independence and choice is driven by our principle of working WITH rather than FOR the people who use our service. We believe all our stakeholders are equal partners who can share power hence we have a detailed co-production model that we follow. This allows all our stakeholders, including the people that we support and their families/friends/representatives to influence the way that our service is designed, commissioned and delivered. We believe in continuous service evaluation exercises where we seek to identify areas that we need to improve and/or change. Our rigorous recruitment and training processes ensure a high quality of service with a friendly and open-door policy that maintains Health and Social Care standards. We are an equal opportunities employer and we pride in giving all our carers support for their continuous professional development. All our carers are registered with the Scottish Social Services Council and they have all been vetted for any criminal offences that prevent them working with vulnerable people. We use person centred approaches that enable the people that we support to achieve their intended outcomes in all aspects of their lives. Our services are tailored to meet specific individual needs. These include: • Personal Care • Continence Care • Mobility and transfers with appropriate equipment • Medication Prompts, Assistance and Administration • Food and Nutritional Support • Warm Companionship • Scheduling and attending appointments • Facilitate hospital appointments and discharges • Light Housework • Errands & Shopping • Support in social and leisure/recreational activities • Accessing local community facilities • Emotional Support • Safety at home and in the community • Information Resource • Wellness Checks If and when you choose us to provide your support, our experienced manager will arrange to meet with you for an assessments of your needs. They will discuss your choices and preferences to come up with a detailed support plan which will be the manual that carers follow when they support you. This will be updated regularly to stay up to date with your choices and preferences. You will have a copy that you keep in your house too. We look forward to hearing from you and we promise to provide the best quality care.

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Hear from
a professional

What do you love most about your job?

Making the people who use our service, their families and/or representatives' lives easier and manageable. Seeing our service users reach their full potential and being independent with choices and the way they want to run their lives.
It is result oriented, I get to see people achieve outcomes that improve their lives.

What inspired you to start your own business?

I have worked in social care for over 15years and I felt I had reached a point where I was able to manage my own business. My passion in caring for other people, something that is culturally induced in me, made me realise that this is what I want to do for the rest of my life. What better way than to own and run a caring business.

Why should our clients choose you?

We prioritise the people who use our service in all decisions pertaining to their care and support. We include all our stakeholders in planning, commissioning and running all service delivery though a robust co-production model.

What changes have you made to keep your customers safe from Covid-19?

Regular hand washing wherever possible, if not to always use hand sanitiser.
Always wear full Personal Protective Equipment (PPE), - apron, gloves, mask.
Encourage social distancing where possible.
Regular LFT before work
Support for stress, mental health and wellbeing.
Encouraging people who use our service to maintain good ventilation in the homes.
Cleaning and sanitising surfaces.
Reporting any symptoms and staying away from work.
We constantly follow and update our policies according to the Government and NHS regulations and updates.

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Reviews

4.88/5.00

based on 135 reviews

The average rating for Bark Home Care Specialists in Edinburgh is 4.88, based on 135 reviews.

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