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Hope at Hand Domiciliary Care profile image
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Hope at Hand Domiciliary Care

Our main aim is to make a lasting and positive difference for everyone we support. We provide a large scope of domiciliary care, and supported living services for people aged 16 years and over with learning disabilities, autism, or mental health condition. We also support older people who require home care, nursing, and dementia care in later life. Hope at Hand Ltd is registered and governed by CQC to provide Health and Residential Care. Looking for Quality Domiciliary Care? What You Should Know Is As follows: - Personalized Support: Take advantage of individualized care plans that are customized to meet your specific requirements and preferences. - Dignity and Respect: Get dignified and respectful care that puts your independence and well-being first. - Holistic Approach: Take advantage of all-encompassing care that attends to your practical, emotional, and physical requirements. - Remain at Home: Spend time with your loved ones and preserve priceless moments while remaining cozy in your own home. - Adaptable Care: Take advantage of care plans that can change to accommodate your evolving requirements and schedule.

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Hear from
a professional

What do you love most about your job?

Making a difference: Our Carers find joy in knowing they're making a positive impact on someone's life, helping them with daily tasks, and enhancing their well-being.

What inspired you to start your own business?

1. Passion for caring: Our carers are driven by a genuine desire to help others and make a positive impact on their lives.

2. Personal experience: Each carers have had a personal experience caring for a loved one, which sparked their interest in pursuing a career in care.

3. Flexibility and autonomy: Flexibility to create a schedule that suits service users needs.

4. Identifying a need: We recognize a gap in services or a need for specialized care, and inspiring.


Why should our clients choose you?

Our clients should choose us because we are

1. Compassionate and empathetic: We are caring and understanding individuals who will treat clients with kindness, respect, and dignity.

2. Experienced and skilled workers: We have the necessary training, qualifications, and hands-on experience to provide top-notch care and support.

3. Reliable and trustworthy: Clients can count on us to be punctual, dependable, and honest, ensuring their safety and well-being.

4. Personalized approach: We take the time to understand each client's unique needs, preferences, and values, tailoring our care to meet their individual requirements.

5. Excellent communication skills: We listen actively, communicate clearly, and keep clients and their loved ones informed about their care and progress.

6. Flexibility and adaptability: We are able to adjust to changing circumstances, needs, and schedules, ensuring seamless care and support.

7. Continuous learning: We stay updated on best practices, new techniques, and industry developments to ensure clients receive the highest quality care.

8. Respectful and discreet: We maintain confidentiality and respect clients' privacy, always prioritizing their comfort and security.

Can you provide your services online or remotely? If so, please add details.

Yes, We can provide our service online or remotely, offering flexibility and convenience for clients who prefer or require remote support. Our remote carer services include:

1. Virtual companionship: Regular video calls to provide social interaction, emotional support, and connection.

2. Telecare support: Remote monitoring and support with daily tasks, such as medication management and appointment scheduling.

3. Online education and guidance: Providing resources, tutorials, and guidance on self-care, health management, and wellness strategies.

4. Virtual advocacy: Supporting clients in navigating healthcare systems, accessing resources, and communicating with healthcare professionals.

5. Remote monitoring: Utilizing technology to monitor clients' safety, well-being, and health status, enabling early intervention and support.

6. Personalized support plans: Creating tailored plans addressing clients' specific needs, goals, and preferences.

7. Regular check-ins: Scheduled video or phone calls to ensure clients' needs are met, and their well-being is maintained.

8. Collaboration with healthcare teams: Working with clients' healthcare professionals to ensure continuity of care and support.

What changes have you made to keep your customers safe from Covid-19?

As a responsible care company, We have implemented the following changes to ensure the safety of our clients during the Covid-19 pandemic and after:

1. Enhanced PPE (Personal Protective Equipment): We wear appropriate PPE, including masks, gloves, and eye protection, to minimize the risk of transmission.

2. Increased hygiene practices: We follow strict handwashing and sanitizing protocols, and ensure that all equipment and surfaces are regularly cleaned and disinfected.

3. Social distancing: We maintain a safe distance from clients and their families, whenever possible, to reduce the risk of close contact.

4. Virtual consultations: We offer virtual consultations and remote support to reduce the need for in-person visits.

5. Temperature checks: We conduct regular temperature checks on ourselves and clients to quickly identify any potential symptoms.

6. Covid-19 testing: We ensure that we are regularly tested for Covid-19 to minimize the risk of transmission.

7. Client risk assessments: We conduct thorough risk assessments for each client to identify potential Covid-19 risks and develop personalized mitigation strategies.

8. Family support: We work closely with clients' families to ensure they are informed and involved in their loved one's care, while minimizing the need for in-person visits.

9. Staying up-to-date: We regularly review and follow the latest government guidelines, public health advice, and industry best practices to ensure our Covid-19 safety protocols are current and effective.

10. Client education: We educate clients and their families on Covid-19 safety measures, such as proper handwashing, mask-wearing, and social distancing, to empower them to take an active role in their safety.

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