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Citrus FM ltd profile image
C

Citrus FM ltd

‘21 Certificate of Excellence

Citrus FM is a multi service company. Daniel O’Brien (manages this Bark Profile) looks after the operations and sales for the south coast for security services and cleaning services. All contact will be with Daniel. Should you have enquires for other areas please contact our main head office number 02393600003

View Profile

Hear from
a professional

What do you love most about your job?

Our company ethos is written within our logo. “Proud to Make a difference” that’s the best part of the job. We make a difference to over 800 customers everyday.!

What inspired you to start your own business?

We asked our company Director Liam and he said: I was excited about the opportunity to create something innovative and valuable.

Additionally, the desire for independence and the ability to shape my own career path played a crucial role. I wanted the freedom to make my own decisions, set my own schedule, and build something from the ground up, the potential for financial growth and the challenge of entrepreneurship were compelling motivators. I believed in my vision and was eager to turn it into a successful venture that could make a real impact.

Why should our clients choose you?

Our clients should choose us because we are committed to delivering exceptional value through our expertise, quality, and personalized service. Here are a few reasons why we stand out:

Expertise and Experience: We have a deep understanding of [your industry/field] and a proven track record of success. Our team is composed of highly skilled professionals who are passionate about what they do and are dedicated to staying at the forefront of industry trends and innovations.

Quality and Reliability: We prioritize quality in everything we do, from the products/services we offer to the customer support we provide. Our clients can rely on us to consistently deliver top-notch results that meet and exceed their expectations.

Personalised Solutions: We understand that each client has unique needs and challenges. That's why we take the time to listen, understand, and tailor our solutions to fit their specific requirements. Our personalized approach ensures that our clients receive the best possible outcome for their individual situations.

Customer-Centric Focus: Our clients are at the heart of our business. We are dedicated to building strong, long-lasting relationships based on trust, transparency, and mutual respect. We are always available to provide support, answer questions, and ensure that our clients feel valued and appreciated.

Innovation and Improvement: We are committed to continuous improvement and innovation. We constantly seek new ways to enhance our offerings and stay ahead of the curve, ensuring that our clients benefit from the latest advancements and best practices in the industry.

Can you provide your services online or remotely? If so, please add details.

We can only supply IT support remotely. All other services must be done face to face and on site

What changes have you made to keep your customers safe from Covid-19?

To ensure the safety of our customers during the Covid-19 pandemic, we have implemented several important measures and changes:

Enhanced Cleaning Protocols: We have significantly increased the frequency and thoroughness of our cleaning and sanitation procedures. All high-touch surfaces and common areas are regularly disinfected using EPA-approved disinfectants.

Contactless Services: Wherever possible, we have introduced contactless options for our services. This includes online consultations, digital payments, and contactless delivery or curbside pickup to minimize physical interactions.

Employee Health and Safety: Our staff members are required to follow strict health protocols, including wearing masks, regular hand washing, and maintaining physical distancing. We also conduct daily health screenings and provide PPE to our employees to ensure their safety and that of our customers.

Social Distancing Measures: In our physical locations, we have reconfigured spaces to maintain appropriate social distancing. This includes spacing out seating areas, installing protective barriers, and limiting the number of customers allowed inside at one time.

Customer Communication: We keep our customers informed about our safety measures through regular updates via email, our website, and social media. Clear signage and instructions are also placed throughout our facilities to guide customers on our protocols.

Flexible Policies: Understanding the challenges posed by the pandemic, we have adopted more flexible policies regarding appointments, cancellations, and refunds to accommodate our customers' needs during these uncertain times.

Health and Hygiene Training: All employees have received comprehensive training on Covid-19 safety and hygiene practices to ensure they are well-prepared to maintain a safe environment for everyone.

Our top priority is the health and safety of our customers and staff. By implementing these measures, we aim to provide a safe and comfortable experience for all our customers while continuing to deliver the high-quality service they expect from us.

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Reviews

4.79/5.00

based on 35,088 reviews

The average rating for Bark Cleaning Contractors in Portsmouth is 4.79, based on 35,088 reviews.

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