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WHAT I DO: I help businesses improve performance whether that be; production efficiencies, employee engagement, leadership development or overall customer satisfaction. By using quality as a consistent focus on improvement, I help my clients enter new markets or increase current market presence through thorough preparation and ensure essential controls are in place. HOW I DO IT: Over the span of my professional career, I have strove for excellence in what I do. I create custom management systems to customer specifications; these could be management systems that adhere to ISO (international Standards) or systems to help senior management monitor and evaluate effectiveness of their departments. It all starts with a meeting to overview goals and targets set out by the client. A gap-assessment of the business is carried out and these outcomes will be used as tools to solidify the business together into one coherent organisation that communicates effectively and reaches goals together. WHO I WORK WITH: I have experience with businesses across many sectors but what they all have in common is that they: • Strive for excellent customer satisfaction • Look for growth opportunities • Drive to improve internal processing efficiencies; and • Look to increase competitiveness in new or current markets MY BACKGROUND: I am a practitioner of the chartered quality institute (PCQI). My specific area of expertise is aerospace & defence suppliers within the engineering/ manufacturing/ production sectors. A lot of these skills I have attributed over my professional career can be transferable to other industries, and can actually increase competitiveness of businesses in other sectors due to it being a different way of thinking in regards to its competitors. I have a passion for seeing businesses achieve their maximum potential and to push boundaries when implementing systems to enhance business improvements and quality of product or service.
I was interested in consulting from my university days. What attracted me the most is that every opportunity is a new challenge with varying degrees of difficulty. This definitely gets me out of bed instead of being at a desk five days a week. Every time I started a new project there was a buzz around getting off on the right foot, i.e getting the right team members on the team, meeting the client, and getting deep into the project.
Throughout my professional career, I have been a part-time business consultant. I almost found it to be a hobby. I couldn't initially walk out of my full-time employment to pursue my business. This was due to risks associated with finding new clients and networking. I gradually, over a 3 year period, built up a client base to financially secure myself on my first year out. This enabled me to focus heavily on marketing and targeting local businesses in need of my service.
We have a vast amount of experience from management system implementation, continual improvement, business/ strategic planning and marketing.
We prominently work within the Aerospace & Defence sector in Northern Ireland. This does not limit our capabilities as we have worked with public service sectors, charities, and other service clients right across the UK and Ireland.
Our principal consultant, Aaron Furphy, has been at top-level management positions in some of the biggest engineering firms in Northern Ireland. Using this experience along with academical achievements gives Mourne Management Systems a well rounded skill set to suit many different types of businesses.
Mourne Management Systems have partnerships with some of the biggest certification bodies, consultancy firms, marketing organisations, and financial grant funding organisations in the world.
