We manage block of flats and residential estates across Buckinghamshire, Hertfordshire, Bedfordshire, Oxfordshire, Watford and Northwest London.
In too many cases leaseholders, and owners of freehold houses on private estates have been poorly advised when they bought their property and taken advantage of by developers, corporate freeholders and their Agents.
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247 customer reviews
Eva Nemeth-Baranyai
excellent service
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sevengül Senbir
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Javier Rosell
One year to repair failures in my flat and then, the administration of the flat was transfered to Hurst. When I was to address the problems with the ombudsman, then they started to fix the problems.
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LetsCatchup Podcasts
Great customer service from Marianna Zych . She helped me to resolve an issue in a very fast way .
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Kim
We recently switch to Neil Douglas to manage our building with 14 flats and 1 commercial unit and are thrilled with the difference they have made in less than a year of taking over. A special mention goes to our property manager, Jordan Jones, who has both property as well as financial expertise and is supportive and solutions oriented. A rare find in my experience. More...
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Justina Senkus
Marianna was extremely helpful and efficient in addressing my request.
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kAY
Awful company! take your money & do absolutely nothing! avoid this company at all costs!!!
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Tom Blackmore
We have worked along side Neil Douglas Block Management for some time now and as a drainage contractor I can say that it is truly amazing to work along side such an amazing team of professional staff, they all are extremely helpful and friendly. we hear nothing but good things from the residents of the blocks managed by Neil Douglas so we are sure that their friendly and helpful approach extends across to the residents as well as the contractors. More...
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Youness fougani
Neil Douglas Property Management has been exemplary in resolving a recent parking issue in the residence that they manage. Their team acted promptly and professionally, ensuring a swift resolution. A special mention goes to Naomi Baldemor, whose support was invaluable. She was attentive, approachable, and went above and beyond to address our concerns. I am truly happy with their service and grateful for their outstanding support. More...
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danny norris
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Biswajit Parashar
Marianna Zych is Excellent in customer relationship. When dealing with my queries she has listened, took the time to investigate and provide helpful answers. She has always seemed to be genuine in her efforts. More...
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Stuart McIntyre
Fantastic Company, they are very friendly and helpful no matter what the issue is, the will go above and beyond to get it sorted as quickly as possible
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Alex Banks
Since working alongside Neil Douglas, I have been impressed by the care and attention to detail shown by Anton and the team. They have always shown themselves to be diligent and knowledgeable about the properties they manage, prioritising safety and maintaining the highest standards. More...
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lorraine tierney
Internal communal decoration completed this week and we are all very happy with the results. LM Property Services were very professional and considerate throughout the works. Although it took over a year for Neil Douglas to organise the works, Frida was finally able to co ordinate everyone and the work was completed to everyone’s satisfaction. More...
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Darren Gardiner
We carry out regular CCTV works for Neil Douglas Block Management and whoever we liase with, they are always extremely helpful, polite and are easy to contact either over the phone or via email A pleasure to deal with!!
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James Crawley
Neil Douglas are an excellent block management company. Great communication, friendly team, always happy to help, very reliable and trustworthy. Very happy with their services.
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Ryan Sarsons
Dealt with Neil Douglas on multiple occasions, very helpful and prompt with getting issues resolved. Fully recommend!
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Chris Y
Property manager Anton has always been extremely helpful and pro active in solving any issues I had whilst living in a porperty managed by Neil Douglas. Anton has always helped me with very good contractors for any work I needed doing. More...
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Trevor Hayter
Easy to deal with, good advice and great service. Everything a good management company should be!!!
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Owen Richardson
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Tom James
Neil Douglas have recently taken over our estate in Dunstable after terrible experiences with the previous Managing Agent. So far, so good, professional and clear communication, good payment system and service charge tracking and have immediately started managing the estate properly, prioritising simple things such as fire safety notices. They were called upon recently when a car park on the estate (not affecting me) was flooding, other residents were relieved that we had someone onsite within 30 mins of the first report made. Gives reassurance for future issues!Very grateful we’ve moved to Neil Douglas and team, well done 👏🏼 More...
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Charlotte Nicholls
Always a professional approach and a lovely team.
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Ash Sutton
The Neil Douglas team have excellent communication with me and the team are always positive.
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pawlie
Pleasure to work with
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Kieron Dunn
I recently had the pleasure of working with Neil Douglas, and I can't speak highly enough of their outstanding service. Special thanks to their property managers, Dominic and Amy, who truly went above and beyond. Dominic's attention to detail and commitment to excellence ensured that everything was handled perfectly. He addressed every concern with professionalism and care, making sure the job was done to the highest standard. Amy was equally impressive, with her exceptional management skills. Her clear communication and proactive approach kept everything running smoothly, making the entire process stress-free for us. Neil Douglas has clearly built a fantastic team, and it shows in the quality of their work. I highly recommend Neil Douglas, Dominic, and Amy for anyone seeking reliable and top-notch property management services. More...
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Matt Jones
Fantastic company to deal with, well organised and professional. Buildings are looked after to a very high standard and nothing is to much trouble.
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Jill Smith
We have used Neil Douglas for the last two years to manage a block of 21 purpose built flats. We have found them to be responsive in dealing with issues and would recommend them to anyone looking for a maintenance agent.
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Steven Bryant
A great company to work with, good communication and service.
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Elaine May
I am a contractor at a property Neil Douglas manage. Since taking over the property they have made a huge difference across the board. Great communication and fast to act! Would definitely recommend. More...
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Alex Girling
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Max Smith
We are pleased to have a great working relationship with the team at Neil Douglas. They are very responsive and efficient and always ensure they put their clients property management needs first.
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Chris Burnard
We've worked with Jordan Jones and a few other members of the Neil Douglas team and they have always been very responsive and easy to communicate with.
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Oscar
Worked closely with George to try improve the Maintenance of our development when acting as a director. He was always understanding and keen to support and improve our service. Moving to Neil Douglas and George acting as our site manager was a great decision for the development and couldn’t recommend their service enough. More...
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Barbara Lemmon
Neil Douglas look after all the properties in our road in Ickenham South. I have found them to be excellent. If any of their contractors under perform they deal with it immediately and resolve the issues. If maintenance is required they respond immediately. Our entrance gates were damaged Saturday night, I emailed on Sunday, they were repaired by Monday lunchtime. Can’t do better than that. More...
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IMM Window Cleaning
I really had a great experience with the company as a whole and the staff. I couldn't recommend them more!
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mark groves
Great company to work for. Have worked for them for a number of years.
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Adam
I would definitely recommend Neil Douglas. Holly has bene particularly helpful and communicative.
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james mccartney
I work with Neil Douglas across a vast amount of their property portfolio supporting Decorative Specifications and Technical Advice on behalf of Dulux and have always found the office to be professional and courteous regardless of who picks up the phone/email. Fantastic Company and a joy to work with.... More...
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Bhavin Shah
Mariza Camacho has taken service levels from Neil Douglas to different levels. Not only is she responsive and courteous, but she follows up as promised and is keeping us all well informed. She is a real strong asset to the team and we are thrilled she is covering our Block of flats! Thank you Mariza. More...
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Nigel MacGregor
I can highly recommend Neil Douglas, they have been our Managing Agent for Stockfields Place Residents Management company Ltd for circa 8 years now and in this time I personally have found them most professional and attentive in looking after our interests. Further been improved in the last 2 years by the property manager they have allocated to us being Frida Trevesz- Harmse whom has been an asset,always available to our maintenance requirements, responding by return, certainly within 24 hours! 5star More...
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Charles Phillpot
I run a portfolio with 120+ units and Neil Douglas are our Managing Agents. They are an outstanding team and manage to navigate through regulatory and people issues with ease. Chris Ward is a very strong, effective leader and Amy Callcut and George Somerfield are outstanding asset managers. They have total integrity and apply huge efforts to the efficient management of the portfolio. Strongly recommended. More...
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Kush Patel
As an owner, I have had a lovely experience over the last 2 years. Neil Douglas appears to be a large and continuously growing company with a bustling office. I've enjoyed great communications with all the staff from different apartments - Frida, Anton, Jordan, Naiomi, George, Emma and Katy just to name a few (sorry for missing anyone). There is a certain attention to detail and enthusiasm with this property management team that others lack, the best of the best - Top Guns! 😎 I would and do recommend, any time. More...
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Chris Drainey
Great company to work with. Always prompt and very helpful
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Frank Boulos
My experience with Neil Douglas Block Management has always been positive since I moved to my flat in 2019. Everytime I have reported any issues eg building light bulbs, blocked gutters, communal bins room etc they have always took corrective action. I would like to thank the following people that I have spoken to and have been very helpful, Katy, Anton and Haroldas. I would definitely recommend Neil Douglas for anyone looking for a reliable and trsuted block management company. Thanks More...
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Young's Tree Services
Neil Douglas Block and Estate Management is a well-organised company with amazing attention to detail and efficiency. Staff are always available to help with enquiries and ensure all jobs run smoothly. The information and support we receive for each job with regard to reports, surveys, and specifications make it easy for us to schedule jobs and carrying out works on various sites. I would highly recommend this company. More...
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catherine kitching
A good company to work contractually with. Payments on time. A reply within a week.
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Bernie Clare
Thank you for a very good service and making the loft squirrel free at last! Good pro-active work rather than allowing the problem to recur. Excellent communication .
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Heidi Denton
Working as a contractor on a property managed by Neil Douglas, from the very beginning, the team has been professional, organized, and a joy to work with. The communication with Neil Douglas has always been clear and efficient. They provide detailed instructions and are always available to answer any questions or address any concerns. Their attention to detail and proactive approach to property management make them a standout company to work with. More...
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Michelle Stapleton
Clear instruction on work required, all supporting documentation provided in a timely manner.
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What do you love most about your job?
The variety each day is fantastic! As well as having the vision to drive us forward my role is to oversee the key operational and business development functions. A talented group of property managers and finance professionals engage with clients, contractors and suppliers each and every day and any serious matters are escalated to me for an opinion or direction.
What inspired you to start your own business?
In 2010 I had a few small businesses and a small team. Our block and estate management company was, I felt, the least likely to grow but was a neat complement to other things were doing. As subsequent years have passed it has became clear that the block and estate management opportunity provided primarily by the failings of others was much larger than I had expected. We are seeing steady and continuous growth but, most importantly, we're having fun doing it!
Why should our clients choose you?
I aspire to have the best and most respected property management company in the region and everything we do to constantly educate or team and improve our processes is geared towards this. I did not start my career in property but have transferred drive and vision, as well as knowledge, skills and experience in order to improve a sector that has been blighted by the underperformance of too many people for too long. I do not provide testimonials, the property world is full of 'talk' and too little 'delivery'. I overcome this by simply asking prospective clients to speak freely with our existing clients.
Can you provide your services online or remotely? If so, please add details.
We do not provided a remote service and only work with clients that are a ~1 hour drive from one of our offices. Our routine site inspections are vital in maintaining high standards but equally all time spent by property managers travelling in a car is time that could be better spent doing client work. We keep the mileage down in order to keep the service level up!
What changes have you made to keep your customers safe from Covid-19?
To protect our clients from COVID-19 we have ensured that our team has been provided with, and use, appropriate PPE. In terms of suppliers and contractors attending sites then we have insisted that they wear appropriate PPE and observe social distancing. We have found this has worked very well.
Block management
Management of blocks of leasehold flats/apartments and larger residential estates. Issuing of service charge demands, regular site inspection, instructing and managing suppliers and contractors, arranging insurance. Full company secretary service including minute-taking, arranging and chairing AGM/EGMs.
Estate management
Management of blocks of leasehold flats/apartments and larger residential estates. Issuing of service charge demands, regular site inspection, instructing and managing suppliers and contractors, arranging insurance. Full company secretary service including minute-taking, arranging and chairing AGM/EGMs.
Section 20 Major Works management
Experienced in the management and oversight of major maintenance and refurbishment contracts.
