Customer satisfaction
No payment until completion
Work fully guarantee to hi standard as we use top quality materials leaving your home the way you would want it to be
99 customer reviews
Richard
Repointing
Brendan did some repointing work on our house. He contacted me promptly, visited the house and we agreed a price. He carried out the work really well and cleared up after himself. I would certainly recommend him.
Reply from Elite home improvements
thank you again Richard
Helen
Gutter Repairs & Maintenance
Brendan was brilliant. A great service! He went through extra mile to repair guttering at short notice. Would recommend.
Reply from Elite home improvements
thank you again Helen
amy
Repointing
Brendan was fab. Took the time to speak to me about the issues (very knowledgeable) and help me explain to the neighbours the issues which i was struggling to communicate with them.
Trevor Finch
Turned up when he said, finished the job and cleared up after himself so all round good job.
Prim
Repointing
I am pleased with work carried out (brick repointing) in my house, keep me update and suggest /recommend in the part needed, work with customer satisfaction. Keep tidy throughout the work. I will highly recommend anyone looking for good workman. More...
Reply from Elite home improvements
thank you prim for the work it is appreciated
Pedro Lopez
Repointing
What can we say about Brendan?
We found ourselves in a very stressful situation after heavy rain caused water to leak into a newly refurbished bedroom.
A surveyor from the insurance company got involved, and it was determined that the back wall of our house needed repointing.
Brendan contacted me several times, visited our home to assess the work, and provided a realistic quote. He was incredibly punctual, arriving every day promptly at 9:30 AM, and often stayed late to ensure the work was completed on time. On some days, he even started as early as 8:30 AM to meet deadlines.
Brendan is a hardworking, honest, and tidy professional. Most importantly, he genuinely cares about people and treats the home as if it were his own. He never asked for anything and always checked with me to ensure we were satisfied with his work.
He is a true gentleman, very knowledgeable, and highly professional. We cannot thank him enough for his dedication and effort. Without hesitation, we would recommend Brendan to anyone in need of help.
Thank you, Brendan, for all your help and hard work. We look forward to working with you again!
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Reply from Elite home improvements
thank you so much for the work and your kind review it was a pleasure to work with you thanks again for everything
Dionne
Repointing
Best contractor ever, excellent personality! provided a reasonable quote for the job, punctual daily, Shown commitment by completing daily tasks.
Respected me, my property and neighbouring properties by sweeping and washing away daily built up dust. Very skilled and experienced.
Discussed the specifications of the works, the best and worst tools and materials for job.
Provided daily updates and invited me to inspect his work at any time. Im very happy with the outcome of the repointing work. Great work! my house looks more appealing and desirable. Would definitely recommend. Many thanks Brandon.
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Reply from Elite home improvements
thank you again for the work it was a pleasure to work with you
Karan
Brendon did an outstanding job repointing my house and fixing some damaged tiles. His work was exceptionally clean, tidy, and completed to a high standard. He was also very punctual, which is always appreciated. I would wholeheartedly recommend Brendon to anyone in need of quality repointing or tile repair services. More...
Reply from Elite home improvements
karan thank you for the work it was appreciated
Animesh
Exceptional work, clean, professional and punctual.
Mary Kapadia
Excellent work done and vey prompt as well. Cleared up all the rubbish and hosed down the working area leaving the whole area clear and clean. Would certainly use again and no hesitation in recommending Elite Home Improvements to anyone wanting a good reliable job done on time. More...
Reply from Elite home improvements
thank you mary
Libby Holman
Brenden is a true professional, has been working on our house for the last several weeks. He always is punctual and his work is excellent, we could not be happier with the results, would recommend Brenden 100%. Also totally honest and trustworthy. More...
Reply from Elite home improvements
thanks again libby and allan it was a pleasure to work with you thanks again for everything
Ken
Repointing
Repointing was carried out efficiently He kept me informed of his visit & any updates Cleared up really well afterwords & took great care to protect our 5mtr awning during pointing preparation .
Found Brenden to be extremely likeable & friendly Could not do enough
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Reply from Elite home improvements
thank you Kenneth for the work it's appreciated thank you
Luca
Very reliable and competent. Highly recommended. In my case, Brendan repointed and relaid original Victorian bricks on a 130-year-old garden wall and repaired a bay window with very damaged sandstone. I will definitely Brendan's services again. More...
Reply from Elite home improvements
thank you lucas it was a pleasure to work for you i enjoyed the challenge
Patrick
Excellent to work with. Cleaned as he went, good quality work, reasonable price. Very happy will be using elite home improvement again.
Reply from Elite home improvements
thank you patrick it was a pleasure to work for you take care
Helen
Five star work: Honest pricing; aware of end goal and makes money saving suggestions to achieve it; and no attempt to "up sell" unnecessary things. Punctual, polite, trustworthy, fast, but great quality work. Since finding Brendan our whole street has booked him. Finally, and maybe most importantly when having someone in your home - he's a really nice person! More...
Reply from Elite home improvements
Helen thank you for your kind words trust goes two ways and it's a pleasure to work with you thanks again
Paul
Repointing
The repointing of the external kitchen wall was done to an excellent standard. Brendan identified the mortar as lime based and not cement. An important difference which was not mentioned by other builders when viewing the job. Brendan worked very hard and virtually non stop throughout including raking joints that needed further clearing. This also included replacing damaged brickwork. Brendan was also cheerful and friendly with helpful hints about the old Edwardian house. I would highly recommend Elite Home Improvements. More...
Reply from Elite home improvements
thank you paul it was a pleasure to work for you thanks again
Emma
Excellent! Excellent! Brendan is amazing, approachable, trustworthy, knowledgeable, we have used Brendan a couple of times and will continue in the future. He is so hard working no job to big, he goes above and beyond! We have our garden back thanks to Brendan. Amazing I would definitely recommend - thanks again Brendon A++++++ 🤩 More...
Reply from Elite home improvements
thanks Emma and curk it was a pleasure to work for lovely people God bless you both
liam
Roof Repair
very pleasant people brendan and aidan done a great job on our roof would recommend them always brillant job well done lads
liam beattie
Roof Repair
i made contact on line and within five minutes breandan rang me and came out on saturday and inspected the roof and after short discussion we agreed a price with work starting on monday morning so far all good
Roberta Jelly
Pressure Washing
This was a first class job from start to finish. Done everything and more. Was punctual pleasant and most helpful. We are so pleased with the finis
Reply from Elite home improvements
thank you Roberta
Yemi
Brendan was simply amazing. Very easy to approach, extremely professional and very good at what he does. He did a very good work of jet washing my drive and pavement, gutters as well. loved what he did for me and he cleared up as well. I would not hesitate hiring him again. Thank you Brendan - You are the best! More...
Reply from Elite home improvements
thank you yemin it was a pleasure to work with you thank you again
Juliana
Brendan did work on the outside of my house which involved repointing walls, restoring fence, building plant beds, re-planting, amongst other things. He is a lovely man with great knowledge, work-ethic and attention to detail. His work does not come cheap but you can be sure that it will be of great quality. I highly recommend! More...
Reply from Elite home improvements
thank you juliana
Barry
Pleased with roofing/gutter repairs carried out today by Elite. Brendan called as arranged, braved the April showers and completed the work within agreed budget. Highly recommended!
Reply from Elite home improvements
thank you again barry it's appreciated
Sami Rashidi
Repointing
Just like Britney Spears, Brendan has 'Oops!, done it again' - a fine job that is. My mother wanted some bedrooms redecorated, including refreshing old bedroom cabinets, wood work, ceilings and walls, and as expected the results are splendid. Thanks again Brendan. God bless.
Emma
Brendan is honest, hardworking, knowledgeable and trustworthy. Brendan has completed a number of critical jobs for us over the past couple of months. Brendan was recommended to us by a friend. From re-pointing our main house and outbuildings, building and laying of 4 patios including edging stones, sorting our damp issues as well as numerous other jobs around our home. Brendan has a wealth of knowledge and is always on hand with solution and ideas. Brendan is personable, approachable, always listening to what we want and made sure we were happy with progress! I would not hesitate in recommending Brendon, he is a delight. We have already started a list for the new year - thank Brendan really appreciated your hard work. More...
Reply from Elite home improvements
thanks Emma and kirk it was a pleasure to work with you and looking forward to seeing you again soon meany thanks again
Andy
Brendan did a fantastic job painting our outside windows and doors. Went out of his way to match the existing paint colour to ensure a perfect match. Very pleased with the end result.
Reply from Elite home improvements
thank you Andy for the work it was a pleasure working for you thanks again
Meena
Brendan fixed the two lead valleys (hips) on my roof, after 2 consecutive cowboys ripped me off; the latter taking money for the job only for me only to see the pictures and videos of the work showing that they had made the roof worse than when they had started and should not even be allowed on people's roofs! Thank you Brendon for saving me, despite it being a bigger job than you initially wanted to take on. You are an angel. Thank you SO much! A truly trusted trader for all those vulnerable old ladies like me... More...
Sami
Repointing
Brendan our saviour has been a busy bee again on various maintenance items on my own house this time inc. carefully uncovering a radiator pipe under cement so a plumber could remove the radiator, decorating the bathroom/toilet, cleaning our facias/soffits/guttering, so it looks like new now, to painting our fencers, sleepers and there is just too much to mention including making the driveway look like new again! All done with his usual Godly smile! Top of the morning to you, dear Brendon. We love you and your work! Can't say more than that! More...
Sami
Repointing
Brendan has carried out further maintenance items for my mum both inside and outside the house. During this time we found to be hardworking, trustworthy and honest in his dealings. Highly recommended.
Sami Rashidi
Repointing
Perfect gentleman. Brendan carried out a full repointing to a double wall, as well as remodelling it, plus work to other single walls, and washed our driveway. We found him to be accommodating and flexible in trying to find the best solutions to meet our needs. We highly recommend him. More...
Reply from Elite home improvements
thank you sami it is a pleasure to work for you and your mum thanks again for the work
Dot a
Pressure Washing
Brendan from Elite Home Improvements did a great job of pressure washing our front drive and we would highly recommend them.
Jess
Brendan was lovely - super reliable and came back to sort out a few issues we had. Very happy with the work he’s done for us.
Mark Peterkin
Repointing
First-rate work. Brendan is skilled, courteous, punctual, hard-working and tidy. He is focused on customer happiness and is a true gentleman. Highly recommended.
Reply from Elite home improvements
mark it was a pleasure to work with you and thank you for everything hope to work with you again in the future
Jess
Repointing
Brendan was lovely, but unfortunately did not do a very good job on our brickwork & has not responded to our messages trying to get it sorted.
Reply from Elite home improvements
hi jess this is the first i have heard from you in 5 months i haven't changed my email or contact details i phoned this evening straight away when I seen i have sent you a email i have never left a customer unsatisfied iam sorry about this and I will fix any problems
Sharon
Repointing
Excellent work.
Brendan repointed all of my bungalow in just over a week.
Very friendly and helpful.
Clean and tidy.
Happy to work with Brendan again.
Very happy to recommend.
My bungalow looks amazing.
Thank you
More...
Reply from Elite home improvements
thank you for the work Sharon it was a pleasure to work with you and hopefully again in the future 😊
Erin
I really enjoyed working with Brendan. He communicated regularly with me about the project and costs and was very honest and fair in the appraisal and execution of the project. He even went the 'extra mile' in the details- Brendan obviously takes pride in his work and his business. I would both use his service and refer friends to him with confidence. More...
Reply from Elite home improvements
thank you so much for your response and kind words it was a pleasure to work with you Erin thanks again
Gerry Barry
Repointing
Excellent service, really friendly and helpful and very clean and tidy. - Happy to recommend them.
Reply from Elite home improvements
thanks Gerry it was a pleasure to work with you
Linda Carmichael
Brendan and his team carried out a complex brickwork job, repointing of the finished work with lime mortar and the repair of lead work on the roof of a small building that was incorrectly fitted by a previous builder/roofer. He also carried out various other repairs to allow correct drainage on our new patio. All of the work has been done to a high standard and we are pleased with the finished job. Brendan is an honest, fair and reliable individual. The site is left tidy and clean at the end of each work day and there is very good communication on how the work is progressing. I would highly recommend Elite home improvements and would engage Brendan to work in our home again. More...
Reply from Elite home improvements
thanks Linda for the kind review it was a pleasure to work with you and Jeremy
Cora Appleton
Brendan was recommended by a family member and has done a lot of work on our home. His work ethic is outstanding, he's trustworthy, friendly, always willing to pick up extra bits as he goes along.
We've recommended him to other people we know and others in our street have now requested quotes based on the work he's done for us.
We've got more work coming up on the house in the future and won't be hesitating in getting Elite Home Improvements back to do it.
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Reply from Elite home improvements
thanks cora for the work it's much appreciated you and Ian were a pleasure to work for thanks again
Caroline
Repointing
Wonderful job repointing the back of my house. Despite inclement weather Brendan came back at the weekend to finish. Professional, tidy and obviously experienced. Could not recommend highly enough.
Reply from Elite home improvements
thanks caroline looking forward to work with you again at your new property best of luck
Caroline
Repointing
My house needed re-pointing. Brendan turned up when he said he was going to, and on the odd occasion when he couldn’t. He let me know well in advance. the work done I am delighted with. Not only was he very clean and tidy at the end of each day. The final job looks amazing. I cannot recommend him highly enough. More...
Reply from Elite home improvements
thank you caroline for the work it was a pleasure to work for you and thanks for your kind words
Phyllis Murphy
TJ a true professional, no need to say anymore
Nathan Passchier
Repointing
PAINTED HOUSE, FRONT, AND BACK, and other repairs (after previous repointing work weeks earlier)
Having previously repointed my walls, which were in a mess, Brendan returned at my request to do the next part of the job.
Re-painted front and back and did a spectacular job, it quite simply looks like a different house.
There was a lot more than simply repainting, also including the restoration of some tiles around the door frame (I was always annoyed that these had been painted over by the previous owners), and fixing some rather alarming holes (massive unfilled strips) found underneath my bedroom windows at the front of the house (the previous job with Brendan was focussed almost entirely round the back, so this hadn't been discovered previously).
In addition, Brendan bricked up a small window in the hallway, and replastered the area on the other side of that (water damage - plaster fell away as he carefully lifted out the old window), and replastered an area of considerable water damage in the bathroom. All the water damage had been caused by an old roof (since replaced).
Brendan also bricked up a boarded-up area where the original back door used to be, which had gone rotten.
The paintwork was extensive, a massive job, also including finer details, looking after guttering, fixing holes, etc. Lots of tidying up.
I'm a little dismayed to see that I don't have an option here to post any photos (before and after), though can see others have done so. I have contacted Bark to ask about this, and this option isn't available to me at this time.
To end this, Brendan was an exceptionally nice guy to have around - great work ethic, always working, doesn't rush, takes pride in his work (and quite rightly), and was particularly tidy.
I'm extremely happy with the work that Brendan has done on my house, in total taking about 5 weeks (2 weeks or so for the first job, 3 weeks for the second).
It's quite clear that he only manages one job at a time, and is not split between tasks at separate houses.
I'll be asking him back again, over the winter, to do some work on the inside of the house, to fix up my hallway (upstairs and downstairs), and replaster the walls and ceiling. Much of it may just need patching up, but he's given me a worst-case-scenario quote that I was quite happy with, in the event it all comes crumbling down upon removing the wallpaper.
I look forward to working with him again in the coming months.
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Reply from Elite home improvements
Thanks again nathan it was a pleasure to work for you call any time
Margaret & Don Wright
Repointing
Brendan was due to start work on the Monday of the Queens funeral but kindly rearranged his schedule to come to us on the previous Friday and Saturday.
We needed several jobs from repointing a garden wall, lifting and relaying a section of paving slabs, making safe wobbly steps and breaking up concrete under our lawn to insert a new rotary line. He gave honest advice and kept us informed throughout the job. His work was excellent and price very reasonable.
We have no hesitation in recommending Brendan.
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Reply from Elite home improvements
Thanks Margaret for the work it was a pleasure to work for you and don
Judith Greenwood
Repointing
I needed some re-pointing done and Brendan has been reliable and efficient from quotation to finishing. He checked on a few other potential 'high up issues' for us and reported that all was well and he has left everything very clean and tidy. He also gave some free advice to a neighbour so she's happy too! I'd definitely recommend him and will be back in touch if we need anything else doing. More...
Reply from Elite home improvements
Thank you judith for the work it was a pleasure to work for you thanks again
Nathan
Repointing
Repointing of old mid terrace house. The back wall, in addition to garden slabs where old cement work had been broken down by weeds underneath.
Brendan also repaired a broken guttering pipe, and rerouted some of that, upon it becoming evident that an old repair job by someone else had been done with expandable foam, completely blocking it!
Very honest, the price seemed very reasonable. All the way through Brendan was very careful to ensure I was happy with each step before moving on to the next part, at least when I was around. Lots of care and attention, and took a great deal of justified pride in his work. Very tidy, very friendly, really good to work with. Worked none stop. Just Brendan.
Additionally helpful that he has his own scaffolding equipment.
Brendan has also quoted me for the next job, which also seems reasonable, for the replacement of a small window, and to completely clean up and re-paint the whole house, front and back - three coats. The reporting he's done looks great, but now it's time to get the rest done, and it would have been insane of me to ask anyone else to do that next bit of work for me!!
He's great. I've passed his number on to friends and family too, to give him a little word of mouth.
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Reply from Elite home improvements
Thanks nathan you were a gentleman to work for thanks again it's appreciated
Rob Ridout
Repointing
Brendan from ELITE Homes was excellent from start to finish. He delivers exactly what is agreed. We started with a tired and sad building. We now have a beautifully finished home which stands proudly next to its neighbouring properties. A great job done by a true professional. Thankyou so much. More...
Reply from Elite home improvements
Thanks again rob for the work it was a pleasure to work for you
Margaret Goss
Gutter Cleaning
Likeable people,
got the job done quickly and cleaned up.
Will recommend.
Reply from Elite home improvements
Thank you Margaret for the work
Elspeth Ratcliffe
Many thanks to Michael and son Jamie for coming to the rescue of 2 pensioners in poor health! Work done with efficiency and consideration and we are absolutely delighted with the result.
See you in autumn! Thanks again!
Jude
Fabulous!! Cant stress how hard working these guys are!! Did an amazing job and super friendly too.
Job exactly as requested.
.Super pleased & would highly recommend
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Reply from Elite home improvements
Jude it was a pleasure to work for you and your mother such lovely people to work for thanks again for the work
What do you love most about your job?
I love to see the smile on customers faces when the work is completed
What inspired you to start your own business?
What inspired me to start my own business iam very poetical about the work i would do and if it would take longer to do then it would be my choice
Why should our clients choose you?
I believe your clients should choose me is my reviews from customers speak for it's self
Can you provide your services online or remotely? If so, please add details.
Sorry I can't provide my service on line but I can keep contact with customers on line
What changes have you made to keep your customers safe from Covid-19?
The changes that we have made is we wear face masks and ask customers to do the same and we keep social distances
Perfection
All work carried out to a very high standard
Perfection
All work carried out to a very high standard