Find a Painter & Decorator in Coppell

Hi there! I think it's important to acknowledge that it can be very difficult and very stressful to choose a contractor to do a major renovation in your home. How do yo know if you'll like their design ideas? How do you know if the work will be truly quality? How do you know if the price is fair? Well, I suppose one of the things you try is reading reviews on your prospective contractors. My wife and I bought our first home in 2018 and the master bathroom was, for all intents and purposes, inoperable. We sought quotes and had design meetings with 3 companies, and ultimately made the decision to move forward with Redoux. I wish we'd known at the time just how GREAT of a decision that would turn out to be. I've included a before and after pic attached to this review, but I highly recommend you check out the before and after project on their website called "What Happens When You Go Out of Town & Give Your Contractor the Keys to Your House?". Melissa is fantastic as a designer. She was able to make adjustments to her original design ideas to align more with our tastes, and the end result is truly beautiful. What I was most impressed with though, was her communication. More than once, we even had text message conversations after 10:00pm - usually resulting in her telling us "don't stress, we got this". She made a concerted effort to make sure we were comfortable throughout the process. Our remodel was a "full gut". Mark, the hands-on contractor, took it down to the studs, found a bunch of nightmarish "stuff" behind the walls (dry rot, evidence of past insect and rodent infestations, great stuff like that), made the effort to preserve the life and integrity of our home by repairing these things and keeping us up to speed along the way. The work included all new cabinetry, floor tile, shower tile, framework, drywall texturing, lighting and electric, exterior window, and plumbing. Mark demo'd an old shower and expanded one of our master closets. He then built out an entire new shower with a bench, a new shower pan, and all new marble flooring in the shower. Ultimately, the attention to detail within the tile work is worth an extra shoutout too. We've got floor to ceiling subway tile, which Mark navigated beautifully around corners, cabinets, and the new shower structure he built. Other things that are particularly notable include but are not limited to: 1. Timeliness. Mark was there 6 days a week, usually for about 10 hours a day. He completed this entire job in under 3 weeks. 2. Trustworthiness. Most of the time, neither my wife or I was home and some of that time we were actually out of town. We gave Mark a key, asked him to help himself to drink in the refrigerator and to please not let the cat get outside. I'd make those same decisions again without hesitation. 3. Cleanliness. Mark took the necessary steps at the beginning of the job to protect our belongings in the house and to keep from damaging any walls/floors/door frames. I was continuously impressed with his daily process of cleaning up along the way. Each and every day, he left things neat and tidy, and I think the ultimate result of this was my wife and I never feeling uncomfortably messy in our own home. 4. Pricing fairness. Of the 3 quotes we received, Redoux came in the middle in terms of pricing. All other factors such as materials and timeframe should be considered equal. The lowest quote was a few thousand below Redoux, but it was a larger company with full "crews' of workers, and we did not feel that the personal attention to detail would have been made either in the design effort or in the physical execution of that vision. The high end cost was unjustifiably higher by a large amount. We perceived no additional value from the highest quoted company. We felt that both Melissa and Mark felt genuine interest towards helping us actualize the best possible version of our master bathroom in the space we have, and that made all the difference for us. In conclusion - Redoux is great and we will use them again in the future!