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North Olmsted
Anne R.
On December 19th, 2010 I was going to purchase a new reclining loveseat. I started at Value City, because I bought there before. You can read my review regarding that experience, it is bad!Then I went to La-Z-Boy, because I had just purchased an electric lift recliner there for my handicapped husband, and I thought I would find the matching loveseat. You can read my review regarding that experience as well, it is bad!Next stop was Kaplan's. I was greeted friendly by Jamie S., told him what I was looking for, and that my shopping day didn't go well so far. He promised to do his best and showed me available loveseats.I told him I have limited space, and 78" was the maximum length, and I would prefer something with a middle console, and quick delivery as well.It took less than 10 minutes until I was sitting in and testing a wonderful loveseat, which met all my expectations: 78" long, middle console, and on sale for $ 769 ( down from $ 1.299), made by Ashley. Unfortunately it was not immediately available, but he promised I would get it within 2-3 weeks, and since I would have to wait he would give me an additional discount, final price: $ 699. I agreed to that, and I was surprised when I signed the order, that delivery would be free as well. No other furniture store offers that!On December 30th, 2010 Kaplan's called me, my loveseat was ready for delivery, next available day would be January 4th, 2011 between 1-4pm.On the 3rd they called me as a friendly reminder, on the 4th I received a call ahead of the delivery.The delivery went very smooth, very nice young guys!! For a tip they even helped me to get ridd of my old loveseat.This is service and I will definitely check Kaplan's first the next time I need another piece of furniture. 5 Stars for Kaplan's!
