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I have worked with a few of the other cleaning companies in the area and felt like we were being gouged as we have a large home, but don't use all of the bedrooms and most of our basement, only if we have company come into town to stay with us.  The other companies were basing their quotes on using the total square footage of our home and also only willing to give me a quote based on the "job" not the hours and manpower.  I was very spoiled when we lived in CO and had our cleaning people for over 10 years, so this was a shock as I couldn't understand why it would cost us more as the overall cost of living was much higher there.   I also know that it takes more than 1 person to clean a large house and do it thoroughly and Arthur always brings a team of at least 2 and most times 3 and will give us an hourly rate, which I think is very practical given our situation.  I also just tell them exactly what needs to get done by room and they do it.  No one is perfect, but if there is something that does get missed, they are quite willing to take care of it, no questions asked.  I also like to rotate what they do each time, and again they are willing to take specific instructions without hesitation.  The crew is always very friendly and they work efficiently splitting up the areas of the house between them.  They are in and out usually in 3 hours and that works great for our busy schedule.  I know some of the other people had scheduling issues and think they might have put the wrong info into the online system as Arthur always sends out an email confirmation the week before to confirm.  We have not had any issues in scheduling.  If I have a question and leave him a message, he usually calls back within the hour.

I have been a customer of SS for almost 2 years.  While they are not the least expensive cleaning service, they ARE quality cleaners and they do their very best to make the client happy.  I love that they pay their workers well, and I have never had any concern leaving my home while they are cleaning.As in any service business, I have had a few hiccups in my dealings with them (no show cleaners), but Miranda and her team did their best to find a solution.  I have a regular person who cleans for me (Carly)and she is great, which is a plus for cleaning services who often in my experience, won't commit to a single cleaner.  Another plus for SS is that when I DO need to make a change in my regular cleaning schedule, they work hard to accommodate.