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I can't say enough good things about Steve Ott. But I can start with the most important thing - he is honest. In contrast to an industry that is infamous for dishonest people, Steve has always treated us with integrity. The best example of this is when we had a few issues emerge several weeks after the project was complete. Steve sent his team to resolve the issues in a timely manner at no cost to us. The next most important thing - the project was completed within the upper range of the original time estimate and within 15% of our original budget estimate (that includes unforeseen issues/expenses). Most people say their projects go WAY passed the timeline and WAY over budget. That's never been our experience with Steve (going back to my point about him being honest...he works really hard to get you the REAL price up front. He doesn't deflate the price to get the business and find a lot of "ad ons" throughout the project). Finally, Steve insists on quality. If something isn't done well, he will do it again. He did not like how the subcontractors installed our fireplace stone, so he personally came and laid the stone.