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Reliable. Honest. Nice. Bookkeeping is a close relationship between the business owner and the bookkeeper, and for that reason trust is an important part of this relationship. During any communication with me, I try to show how I treat my clients and how serious I am in being professional towards business owners. Reliability through prompt communication, honesty, and being a nice person to work with are important to me. I hope how I communicate, my preparedness, and how I explain my services that the trust starts to build. I want my business to grow as well, and I know that I need to provide the best services possible to do that. That is what I deliver to business owners.
I love interacting with my business owner clients the most. Being a bookkeeper, I am a part of a business owner's financial family and building a strong relationship with them is important to me. Knowing that the information I am providing to that owner is helping their business succeed and improve, and seeing the financial numbers prove that is a great feeling. I love that my job improves the lives of others.
Reading the biography of Steve Jobs really changed my perspective on business owners. What I realized is that business owners are not obligated to start their business, give their service, or sell their product. But what I think is usually the reason is they feel they have value to give to the world. Although Apple has changed our world forever and provided us with so much value, small business owners also provide that same value to their community. I think of customer service, and how I feel when I buy from one business owner versus another. The difference is in how they made me feel.
With that in mind, there are many bookkeepers out there, so why should I become one? This was a question I asked myself and I think a question valid for any business owner. My answer is that I felt I could provide value to whoever chose to do business with me. I felt I could make people feel good after doing business with me, and knowing their day/lives would be better because of me was the reason for starting my own business.
My goal is to deliver as much value for a client's money as possible. I do this by providing Unlimited Support (call, text, email for any questions) without hourly billing, and I guarantee a Timely Response within one business day or I provide one free month of services!
Finally, a bookkeeping professional should sit down with their clients at the start of each month to present the financial statements of a client's business to their client. The reason a doctor doesn't send you your lab results in an email without any explanation of their meaning is to minimize any worry you may have and to ensure your understanding. This is the reason why I meet with my clients to discuss their financial statements instead of sending them out in an email. It is all about providing as much value to a business owner as their bookkeeping professional.
