Stax Payments

Terrible Service we have lost over 10k already in disputes even though all documents where supplied, we have over 100 declined sales that we had to figure our ourselves . ...they have tools that don't work and customer service is seriously lacking. We have never had this issue with any other Merchant Service DO NOT risk your business with Fattmerchant aka STAX, they are really the worst service we have ever had the displeasure of doing business with and we have terminated their service. More...

Reviewed on TrustPilot

i was trying to find a new cc processor. i looked at both stax as well as payment depot. i decided to go with payment depot but went through the whole process with stax as well. i was approved by both. i told my sales person, austin blakely, that i decided to go with with payment depot. he emailed to say i was under no obligation and would not be charged but he would keep my account open(not activated) so if i changed my mind, i could switch. i decided to stick with payment depot and contacted austin repeatedly to have someone pick up terminals that we were sent and never used. checked my bank statement and was charged $149 for a month, no authorization, not one charge processed and now they say i owe them this. absolutely ridiculous. will protest with my bank and file report with the better business bureau. this is criminal! More...

Reviewed on TrustPilot

Reviewed on TrustPilot

Frank was very helpful and responsive! We were able to setup a call in a timely manner and he got our account up and answered all my questions and more. Thanks for your help!

Reviewed on TrustPilot

Sarah walked me through the virtual side and made it super simple to use. I love the text message feature. I’m looking forward to using fatt merchant.

Reviewed on TrustPilot

This company is a total fraud. We signed up with the provision that they wouldn't charge us before we started actually using the product. Then they started charging our company and refused to stop. We never charged a single transaction through them but they charged us for 4 months and refused to refund anything. Avoid at all cost. More...

Reviewed on TrustPilot

This is the worst company we have ever dealt with. Completely fraudulent and will keep taking money from your account after being told repeatedly to stop!!!

Reviewed on TrustPilot

This company will add monthly fees and if you do not catch it within 30 days, they consider them valid. Once they do remove, they may and have added the fee back months later. Again if you do not catch it, they will consider it valid.They consider this normal business and say that "we need to watch our statements." More...

Reviewed on TrustPilot

Been six weeks and still not up and running, however did receive a bill for $499.00 which they later said to ignore. Follow through has been horrible, passing the buck and hollow promises and appoligies.

Reviewed on TrustPilot

Customer service and the pricing structure has been great. Changed systems recently and couldn't be happier.Michael

Reviewed on TrustPilot

Honestly, very bad service. I think their main focus right now is all about "sales" and making "$$" as they are growing very fast. They completely forgot about the customer service part of their business.1. I called Customer Activation Specialist twice in the beginning stages, and both times I had been sent to voicemail. I'm not going to sit here and keep calling and be sent to voicemail. As much as you are busy, we are too. I'm a small business, I have to do a lot and I don't have a big team that can cover my daily tasks that I can sit here and monitor the day to day of fattmerhant.2. I tried to use the chat through my portal, and the chat was offline but I was told it was online.3. I started to get issues on taxes on my account. I would send links to my customers, and they would only be charged the actual amount of the project and not the tax. So the taxes are now being paid by me.4. I was trying to set up the terminal that was sent to me here by you guys. We tried setting it up on Friday, but we weren't successful, I was told we would receive a call at 8:00 Am on Tuesday, I did not receive any calls all day.5. I've called many times and been told that my ticket has been escalated and I will receive a call today, and today never comes.6. I have a bank transaction that my customer paid through a checking account (june 1, 2021) and that entire amount is not in my bank. IDK where that money went? $415.00.. paid tax out of my pocket.. took a week to finally get my money (june 7, 2021)7. I was told that my settlement would happen immediately and I should have money in my bank account the next day. What is the closing time for that? Missing 2 settlements on my account, probably gonna come in tomorrow, but that's not immediate and not next day.I have reached out to support May 29 about my tax issue. Has not been solved, and have not received a call about it.Emailed support on June 2 about all the issues I've listed above, received a email response June 3rd about receiving assistance... no call or assistance yet but thank goodness I got my $415.I'm glad they offer that free trail because I would be mad that I signed up with such a horrible service company.June 16, 2021: Been a week now since I've been told I will receive exit interviews etc, and have yet to hear back on the cancellation I requested for. More...

Reviewed on TrustPilot

Knowledgeable and friendly customer service.

Reviewed on TrustPilot

Love Fattmerchant. Ease of use and cost efficient. Customer service is beyond the best. Highly recommend for big or small businesses to maximize profits while offering options for payments to customers. Too easy and too great!

Reviewed on TrustPilot

I've been searching for a credit card processing solution for our business (small architecture firm) for some time and looked into several service providers. Stax by Fattmerchant allows for a tremendous amount of flexibility of options for tracking, invoicing, etc. (including the simple functionality we were looking for) with simple/fair monthly fees (unlike other payment processing providers). That said, we are most impressed with the customer service - we can always get someone on the phone! More...

Reviewed on TrustPilot

Heard many good things about Fattmerchant (AKA Stax), about their pricing model, and customer service. Unfortunately, our experience within the first few weeks has not been as great as we hoped. The sales rep had waived the first month's fees even though the promotion was over. This was nice of them to do; but what they did not tell us was that the timer for that first month would start 9 days before we received our onboarding call and terminal, which doesn't seem very reasonable given that we weren't able to even take payments until then. Also, it seems the terminal that we actually want (PAX A920) is in short supply due to a global chip shortage. Okay, that's fine, we'll take a less modern wired terminal in the meantime while we wait. Unfortunately, the sales rep has no ETA on when the actual terminal we want will be in stock, and couldn't even add us to a waitlist of some sort. Things begun getting worse from the moment we got the temporary terminal; it had faulty software that took our employees over four hours of troubleshooting over the phone to figure out that Fattmerchant had not pre-loaded the correct software on the device before shipping as they should have, and that we needed to download an update other ethernet before the WiFi could work. During our onboarding call, we also found that we couldn't even login to our online portal account because Fattmerchant had created an invalid pending business listing for us, which had to be fixed during the call. After that was fixed with a backend update, we logged in to find that Fattmerchant had pre-configured our business phone number to be a completely different business's phone number that we hadn't told them, so they must have googled the wrong business and entered that wrong number in for us. Since we are a medical healthcare facility, we asked our onboarding specialist if anything needed to be done to take FSA/HSA card payments, as typically that needs to be setup (at least that was the case with Square which we were moving away from). The Fattmerchant rep said no, FSA/HSA card payments would work fine out of the box. We later found this to be untrue when a patient had difficulty paying with their HSA debit card, and after a poor customer service experience, we ended up having to revert back to using the old Square terminal to take the patient's payment. So far, the only good thing about Fattmerchant seems to be the reduced fees compared to our previous Square merchant, but even that wasn't the case since apparently Fattmerchant randomly decided to charge us $100 during our second week with them, despite having the first month's fees waived! This is still an ongoing issue, and at this point, with all the random issues we've had, and the fact that we're now using a credit card machine from the dark ages compared to the sleek, modern, elegant Square terminal we had before, it really has not been a great experience with Fattmerchant/Stax. We want to like it, but so far we're considering other merchants. More...

Reviewed on TrustPilot

We chose Stax because of their unique business model and the fact that they are women owned and led company. Customer service is great and getting onboarded was a breeze. We pay less than we did with my previous merchant services company and we are really happy with the service we are getting. More...

Reviewed on TrustPilot

I am just getting started with Stax but it seems very intuitive, the rates are far better than my old processing company, and the customer service people I have spoken with have been wonderful in getting me setup.

Reviewed on TrustPilot

Great communication throughout the whole process

Reviewed on TrustPilot

BEWARE of Fattmerchant they are growing in there quest to be the most unpopular merchant service provider in the business. This company is extremely well at getting people to sign up and convince them what they need but in reality it is what Fattmerchant wants Fatmerchant takes... Once you give them your banking info Good Luck. They control it and you will do what they say and you have zero recourse. I have had several issues with them on the processing side as well as the payment side and have lost $1000s of dollars because of the lack of there support. I am in the process of moving all of our accounts away from them and can not get away fast enough. Take this for what it is worth but my company will never do business with a large monster like Fattmerchant again but stay with someone local with a human to do business with... More...

Reviewed on TrustPilot

I have enjoyed my experience thus far and I'm happy I switched from Square and Paypal!!!!!Thank you so much!!!!

Reviewed on TrustPilot

WARNING WARNING WARNING FATT MERCHANT WILL CONTINUE TO CHARGE YOUR ACCOUNT FOR MONTHS AFTER YOU HAVE REQUESTED TO END BUSINESS WITH THEM , YOU WILL NEVER GET OUT OF THEIR GRIPS UNLESS YOU SUE THEM

Reviewed on TrustPilot

The Sales support representative was extremely helpful with explaining the various Pricing options. I ultimately chose the best possible option for my credit card processing needs. The Technical representative did a great job walking me through the steps to activate and utilize the account, including specific directions on how to enable STAX on my organization's website. I highly recommend choosing STAX. More...

Reviewed on TrustPilot

It allows you to make charges without having to create an invoice first.

Reviewed on TrustPilot

Like a warehouse club that charges membership fees, the Fatmerchant business model charges a membership fee for its services and therefore can offer credit transaction fees at true costs. The savings can be significant compared to other merchant services that markup the transaction fees charged by credit card companies. Membership fees are based on transactions and the volume of credit card processing.The dashboard easily manages transactions and recurring payments and gives detailed reporting.We are glad we switched to FatMerchant. More...

Reviewed on TrustPilot

We've been looking at changing processors for a while. The fees from our other processor seemed way out of line. It seems like it always got put off. I found Fattmerchant and they made the change over very smooth. Thanks for your help.Sun Touched Tanning Co. More...

Reviewed on TrustPilot

So easy to use and very competitively priced!

Reviewed on TrustPilot

It’s great. Seamless

Reviewed on TrustPilot

Fattmerchant has been the best merchant services company we have worked with. The staff is knowledgeable and eager to help and the system itself is very easy to work.

Reviewed on TrustPilot

I would give a zero if I could. Customer Service is terrible. You can’t get anyone live. They say someone will get back to you but rarely do or if they do they dont help to resolve the issue. I have been waiting 5 months for a resolution to a problem and the keep telling me the issue has been resolved. IT HAS NOT! I will be looking for a new provider. More...

Reviewed on TrustPilot

Fattmerchant's pricing model drew me in. And as a result of the pricing model, as well as how much easier it is to process payments, we offer payment by credit card much more broadly than we did before. The crazy thing is, we soon doubled the amount of credit card payments we were processing, but the fees we paid were still less than before. I'm not the type of person who recommends things to other people, but I actively recommend Fattmerchant to people I know. More...

Reviewed on TrustPilot

So far so good, new machine is sleek and modern! Customer service is great!

Reviewed on TrustPilot

Just now started with STAX , so far so good . I'm loving the new tech on the PAX system . Looking forward to a great relationship .

Reviewed on TrustPilot

So much easier than anything we have used beforeAll in one accessibility

Reviewed on TrustPilot

The service provided by Stax by Fattmerchant has been great. I receive deposits the same day of the transactions.

Reviewed on TrustPilot

Great customer service, super easy app to use. Love it

Reviewed on TrustPilot

Fattmerchant has been great. My contacts there have been honest and trustworthy. After agreeing to sign on with Fattmerchant, I was sent an email going over all the details we had discussed. So there was no confusion over the details. Funds are in the bank the following day. These guys are so much better than their competitors. More...

Reviewed on TrustPilot

Today I had to have some help with customer service in getting invoices sent to the proper email address and some other minor things. The guy I talked to was super helpful and nice.Easy to see how your accounts are doing if you have more than one. More...

Reviewed on TrustPilot

My company has been taking credit/debit card payments for our online continuing education courses since 2003. We recently switched to FattMerchant because of their great "subscription" type rates, that are simple and easy to follow. I have been tracking their fees daily against what we were being charged and the savings have been exactly what Sean (our FattMerchant Rep) said they would be. This is very refreshing, especially in this industry given some of my previous experiences with other merchant processors! More...

Reviewed on TrustPilot

Finally a trustworthy credit card processor. From my very first call with Sid I knew this was a company that actually cares about the client. The wireless processor is easy to use and I love that I no longer have a cord that just gets in the way. I charge it on the first day of the week then I use it all week and it still didn't need a charge. I have been also loving the calculator & calendar right in the same unit. Well made processor which holds a charge for two weeks. Thank you for all you do for us small businesses. More...

Reviewed on TrustPilot

We have just recently started using Fattmerchant and we have already had a much better experience than with our previous processor. After running numbers and speaking with customer service they have not only saved our small business money but my sanity as well! More...

Reviewed on TrustPilot

We have been using Fattmerchant for 2 years. When we started using them, they asked for our customer's card data files from our previous card processor, which they gave to Fattmerchant. We have recently moved to a new software system that will save our company a lot of time and money and now we have asked Fattmerchant to give our customer card data tokens to our new software company, but they are refusing to do so. They say it's "against company policy." So they will accept the data files, but they will not return the favor when you need to switch to a new card processor. I'm extremely disappointed with Fattmerchant for their lack of caring for their customer. It will cost us a lot of time and money to call every single one of our customers, ask for their credit card info, and manually enter it into our new system. Fattmerchant CAN help us, they are just choosing not to. More...

Reviewed on TrustPilot

Great service and really appreciate how they walk you though the process and answer any questions you might have.

Reviewed on TrustPilot

We love Fattmerchant’s staff and customer service! They are knowledgeable, friendly, and very helpful. They answer the phone when you call! All in the USA! Their rates are very competitive and we’re saving money! More...

Reviewed on TrustPilot

We have been super happy with Fatt Merchant. Very glad we made the with. Customer Service is very responsive if we have any questions.

Reviewed on TrustPilot

This company was a complete nightmare from start to finish. Their software didn't work, constant errors and they kept charging me after the account was closed.

Reviewed on TrustPilot