Empathy Health is Vancouver's trusted provider of home care services, offering personalized and compassionate care in the comfort of your home. Our mission is to enhance the quality of life, preserve independence, and uphold the dignity of every client.
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23 customer reviews
Syania
My family and I cannot thank Empathy Health Home Care enough for the care they’ve provided for our mother, who has mid-stage dementia.
From the very beginning, their team was professional, understanding, and incredibly kind.
We were struggling to manage her increasing confusion and anxiety-especially the repeated questions, wandering, and sudden mood changes. The caregiver they matched us with has been patient, attentive, and trained specifically in dementia support. She doesn’t just “look after” my mom-she actually connects with her, knows how to redirect her gently, and keeps her calm and engaged.
What really stood out is how much respect and dignity they maintain in everything they do. My mom feels safe and valued. We’ve seen a huge difference in her mood and quality of life.
If you’re in Vancouver and looking for home care for a loved one with dementia, I highly recommend Empathy Health. They live up to their name in every sense.
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Angelina
Juggling work and taking care of my mom was getting overwhelming, and I was starting to burn out. Empathy Health stepped in and made life so much easier. Her caregiver, Amy, doesn’t just help with her daily needs—she actually brightens her day. Now I can focus on being a daughter again instead of always stressing about her care. More...
Janice
My grandma has always been super independent, so she was really hesitant about getting home care. But after a few weeks with her caregiver from Empathy Health, she completely changed her mind. Now she chats with her caregiver like they’ve been friends forever, and she actually gets excited for their visits. It’s been such a relief knowing she’s in good hands and still happy at home. More...
Sandra
When my uncle needed 24-hour care in Vancouver last year in August, we were worried about finding the right service. This home care company exceeded all our expectations. Their caregivers were professional, kind, and always available to assist with his needs. They provided personal care, medication reminders, and companionship, making sure he was comfortable at all times. The peace of mind they gave our family was invaluable. I highly recommend their services to anyone in need of 24 hour care in Vancouver. More...
Stephanie
Loved everything about this home care service. Prompt, caring, patient staff. I’m very grateful for the caregivers because they do such a great job with my mother. Empathy Health was very quick to make adjustments based on our needs. Easy to communicate with via phone or email. They have made taking care of my granny easier not only for me but for my mom as well. I don’t have the words to express our thanks and our gratitude. More...
Reply from Empathy Health
Thank you so much for your kind and thoughtful words! We’re so glad to hear that our team has made a positive impact on both your and your mom’s experience caring for your granny. It’s our goal to provide prompt, compassionate care that adapts to your needs, and we’re grateful that we could help make things easier for your family. Your gratitude means the world to us—thank you for trusting Empathy Health with your loved one’s care! We’re always here for you.
sanaa
When faced with getting home health care for a loved one, I hope you will be blessed with Empathy Health Home Care. The staff is so caring and kind, and I can't say enough bought the ownership. They give their all, caring for the well being of the family. This is a hard time for everyone in the family and the compassion and care by Empathy Health Home Care has made everything so much better. More...
Reply from Empathy Health
Thank you so much for sharing such a thoughtful and heartfelt review. We are truly grateful for your kind words. It means the world to us to know that our team's care and compassion have helped ease the challenges your family has faced. We strive to provide the best possible support, and it's an honor to be a part of your journey. Thank you again for trusting us during such a difficult time. We are here for you and your loved one every step of the way.
Desi
Empathy Health was a true lifesaver for my family. When we needed support, their team stepped in with warmth, professionalism, and genuine care. The caregiver they provided was not only reliable and attentive but also treated our loved one like family. It brought us so much comfort knowing they were in such capable and compassionate hands. I’m truly grateful for their help and highly recommend Empathy Health to anyone in Vancouver looking for compassionate, high-quality home care. More...
Reply from Empathy Health
Thank you so much for your heartfelt review! We are truly honored to have been there for your family during such a critical time. It’s wonderful to hear that our team made such a positive impact, and we’re especially grateful that our caregiver treated your loved one like family. Providing compassionate, high-quality care is at the heart of everything we do, and we’re so happy that it brought you comfort and peace of mind. Thank you again for your trust and recommendation—we’re always here for you and your family!
Ipshita Bakshi 🌸
I had to get my parents full time home health care services a couple of months ago. I am so thankful that I found Empathy Home Health care.
I live out of province and can't keep a daily check on my parents but I feel so at rest with the caregivers at Empathy Health. They take care of everything for me and my parents are very well taken care of as well as a spotless kept home (noted from relatives comments when they come over). Very professional, trustworthy and caring caregivers. This company is top Notch!! I feel so relieved and do not worry at all that they are not taken care of.
Thank you Empathy Health for your amazing care you give🥰
I seriously can go on and on about them.. I am that impressed!
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Reply from Empathy Health
Thank you so much for your incredibly kind and detailed review! We’re so grateful for the trust you’ve placed in us to care for your parents, especially knowing you’re living out of province. It means the world to hear that our caregivers have given you peace of mind and provided such excellent care for your parents. We’re thrilled to know their home is being kept in such great condition as well! Your words truly warm our hearts, and we're honored to have earned your confidence. Thank you for being such a wonderful part of the Empathy Health family—we’re always here to support you and your loved ones! 🥰
Ali Smith
I can’t say enough good things about Empathy Health Home Care Vancouver. The team is kind, professional, and truly cares about their clients. They’ve made such a difference in my mom’s daily life, providing not just assistance but also companionship and peace of mind. It’s hard to find home care that feels this personal and reliable, I’m so grateful for their support! More...
Reply from Empathy Health
Thank you so much for your kind and thoughtful review! We’re so happy to hear that our team has made such a positive difference in your mom’s daily life. Providing not just care but companionship and peace of mind is exactly what we strive for, and we’re thrilled that it’s had such a meaningful impact. Your gratitude means the world to us, and we’re always here for you and your family. Thank you again for your trust and support!
Tuleen
Empathy Health has assembled an outstanding team of caring professionals. Their responsiveness, compassion, knowledge, and experience make them the go-to care team in Vancouver you can trust. They implement the best-practices and latest protocols to ensure their clients receive the best care and service. I recommend this home care team to anyone who needs in-home personal care services in Vancouver. More...
Reply from Empathy Health
Thank you so much for your kind words and thoughtful recommendation! We’re truly grateful for the trust you’ve placed in our team. It’s our goal to provide the best care possible, and we’re thrilled to hear that our responsiveness, compassion, and expertise have made a positive impact. Your feedback means the world to us, and we’re honored to be your go-to care team. Thank you for recommending us—if you ever need anything, we’re always here to help!
Hameeda Azimi
When my father’s health began to decline, it became clear that he needed more support than I could provide on my own. We decided to try Empathy Health’s 24-hour care services in Vancouver, and it’s been a life-changing decision for our family.
The caregivers have been so compassionate, patient, and professional, making sure my dad feels comfortable and cared for around the clock.
What really stood out to me was how they went above and beyond to preserve his dignity. They’ve taken the time to build a real relationship with him—learning his preferences, routines, and even indulging his love for storytelling about the old days.
The peace of mind I now have is priceless. Knowing there’s always someone there to assist him, whether it’s during the day or in the middle of the night, has lifted a huge weight off my shoulders. I honestly don’t know how we managed before.
For anyone with aging parents in Vancouver, I can’t recommend Empathy Health’s 24-hour care enough.
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Reply from Empathy Health
Thank you so much for sharing such a thoughtful and heartfelt review. We’re truly honoured to have been there for your family during such a challenging time. It means so much to us that our caregivers have been able to not only provide the support your father needs but also build a meaningful relationship with him. Preserving dignity and offering compassionate care are at the core of what we do, and we’re so glad that you’ve seen that in action. Your peace of mind is incredibly important to us, and we’re grateful to have been able to lift that weight off your shoulders. Thank you again for your kind words and your trust in Empathy Health—we’re always here to support you and your family.
Seham Ali
Empathy Health has been incredible, they cared for my family like it was their own
Reply from Empathy Health
Thank you so much for your heartfelt feedback. It means the world to us to hear that our team made such a positive impact on your family. At Empathy Health, we truly treat every client like our own, and we’re so glad that you felt that care and support. We’re always here for you and your loved ones—thank you for trusting us!
Anna
I needed help with taking care of my mother who has dementia. Empathy Health Home Care Vancouver sent out the most wonderful, caring people. They were attentive, social, competent, and very kind to her. I couldn't have asked for better people. I would highly recommend this home care company for anyone looking for compassionate care for a loved one. More...
Reply from Empathy Health
Thank you so much for your kind words and heartfelt recommendation. We’re truly honoured to have been able to care for your mother. Supporting families through dementia care requires compassion and understanding, and we’re so glad to hear our caregivers made a positive difference. It’s wonderful to know that their kindness, attentiveness, and social engagement brought comfort to your mother. We’re always here for you and your family—thank you again for trusting us with her care!
Ashley
When my father moved into an Assisted Care facility, I was living across the country. While the facility and staff were fantastic, they couldn’t spend extended periods of time with him. That’s when someone recommended Empathy Health, and I finally had my answer. Their compassionate staff provided the care and companionship my father needed. Knowing he wasn’t alone and was receiving such attentive support gave me immense peace of mind. Thank you to everyone at Empathy Health who helped my father (and me) when we needed it the most! More...
Lisa
I can’t say enough positive things about Empathy Health. Their team is professional, compassionate, and truly dedicated to providing exceptional home care services.
From the initial consultation to the ongoing care, they made the entire process seamless and reassuring.
The caregivers are attentive, respectful, and incredibly kind, going above and beyond to ensure the comfort and well-being of their clients. Communication with the staff has been excellent, and they are always responsive and accommodating to any changes or special requests.
It’s clear that Empathy Health prioritizes the needs of both clients and their families, offering peace of mind and genuine support. I highly recommend their services to anyone looking for reliable and compassionate home care in Vancouver.
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Reply from Empathy Health
Thank you so much for your kind and thoughtful review! We’re truly grateful for the opportunity to support your family. It’s wonderful to hear that our team made the process smooth and reassuring for you. Providing personalized care with compassion and professionalism is what we strive for every day. We’re especially glad that our caregivers and staff have been attentive to your needs and that communication has been seamless. Your trust and recommendation mean the world to us. We’ll always be here to offer the same dedicated care and support whenever you need us!
Sabrina
When my family was overwhelmed and didn’t know where to turn, this company stepped in and changed everything. Their home care services in Vancouver provided not just practical support but also genuine care and compassion during one of the most challenging times of our lives.
The caregiver who helped my mom was absolutely amazing patient, attentive, and always going the extra mile to ensure she was comfortable and cared for. Knowing someone was there to provide 24-hour care in Vancouver allowed us to finally sleep at night without worrying.
Their team also helped us with respite care in Vancouver, giving me and my siblings much-needed moments to recharge while knowing my mom was in good hands. What sets them apart is the way they treat your loved ones like their own family.
If you’re searching for personal care in Vancouver from people who truly care, this is the team you can trust. They gave my family so much more than care they gave us peace of mind and hope.
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Reply from Empathy Health
Thank you so much for sharing your experience with us. Your kind words mean more than we can express. It’s truly an honor to have been there for your family during such a challenging time. Knowing that our care brought comfort to your mom and gave you peace of mind is exactly what we strive for every day. We’re especially touched by your mention of our caregivers treating your mom like family—that’s at the heart of everything we do. Providing respite care and 24-hour support is all about ensuring families can rest and recharge, and we’re so glad we could offer you that relief. Thank you again for your trust and recommendation. We’re always here for you and your family whenever you need us!
Layal
Empathy Health goes above and beyond for their clients. The owners and staff are kind and passionate about caring for seniors, people with disabilities, and families in need. Their 24 hour care in Vancouver has been so helpful to not just my loved one but also my family. They are always available and happy to speak with you. More...
Reply from Empathy Health
Thank you so much for your kind words and heartfelt feedback! We’re truly grateful for the opportunity to support your loved one and family. At Empathy Health, we’re passionate about providing care that not only meets our clients’ needs but also brings peace of mind to their families. It’s wonderful to hear that our 24-hour care has made a difference. We’ll always be here for you, ready to listen and help however we can. Thank you again for your trust and support!
Mina
Empathy Health has been an incredible blessing for our family with their outstanding home care services. From the moment we started with them, their home care team has shown unmatched professionalism and compassion.
Their caregivers are not only empathetic but also highly skilled, delivering exceptional home care that includes personal care, mobility support, meal preparation, light housekeeping, and companionship.
We’ve entrusted them with specialized dementia care and Alzheimer’s care for my grandmother, and their expertise in these areas is remarkable. Their experienced caregivers and skilled nurses provide a level of home care that goes above and beyond, ensuring he feels safe, respected, and valued every single day.
In addition, their respite care services in Vancouver have given our family much-needed relief while providing consistent, trusted home care for our loved one. If you’re looking for reliable and compassionate home care services in Vancouver, I cannot recommend Empathy Health enough. Their dedication to enhancing the lives of their clients through exceptional home care is truly inspiring.
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Reply from Empathy Health
Thank you so much for your thoughtful and heartfelt review! We’re truly honored to have been part of your family’s care journey. Supporting families with personalized and compassionate care is our mission, and it’s incredibly rewarding to know that our team has made such a positive impact. We’re especially grateful for your kind words about our specialized dementia and Alzheimer’s care. Providing a safe, respectful, and supportive environment for our clients is always our top priority. It’s wonderful to hear that our respite services have given your family peace of mind and much-needed relief. Thank you for trusting Empathy Health—we’re always here for you and your family!
Cata Moyano
I want to personally thank Empathy Health for the incredible care they provided for my grandmother. Empathy Health’s caregivers were among the most compassionate and skilled caregivers I’ve ever encountered. I have a deep respect for caregivers who step in during such intimate and critical times, offering outstanding care and support to their patients. Thank you so much, team. God bless you all, and I wish you continued success moving forward. More...
Reply from Empathy Health
Thank you so much for your heartfelt message and kind words. It was truly an honor to care for your grandmother and support your family during such an important time. We’re incredibly touched by your gratitude and well wishes. Our caregivers are deeply dedicated to what they do, and hearing that their compassion and care made a difference means everything to us. Wishing you and your family all the best—God bless you as well!
Leah
Amazing home care service! I was introduced to Empathy Health 2 years ago, as they were instrumental in providing care to a very close relative. The Empathy Health team was great and beyond supportive, not only to my relative, but to my entire family. They went above and beyond. I would highly recommend this home care service to anyone looking in Metro Vancouver, as their professionalism and service they provided was top notch. More...
Reply from Empathy Health
Thank you so much for sharing your experience and kind words! We’re truly grateful to have had the opportunity to support your family. Providing compassionate care and going the extra mile is at the heart of what we do, and it’s wonderful to know it made a difference. Your recommendation means the world to us. We're always here if you ever need anything in the future!
Aileen
Empathy Health has been a lifesaver! They developed a custom schedule of caregivers to provide the specialized care my elderly parents need while allowing them to remain comfortably in their own home. The caregivers are fantastic, they are patient, friendly, and experienced at handling each of my parents’ unique personalities and needs. It has been such a relief to have their support. More...
Reply from Empathy Health
Thank you so much for your wonderful review! We’re truly honored to have been able to support your parents and help them stay comfortable at home. Our team takes great pride in providing personalized care, and it’s heartwarming to hear that our caregivers have made a positive difference. Knowing we’ve brought you peace of mind means everything to us. We’re always here for you and your family—thank you again for your trust!
Ethan
Empathy Health has been amazing for our family!! Their home care services are truly exceptional, and the caregivers are incredibly compassionate, skilled, and detail-oriented.
They treat their clients like family, ensuring every need is met with care and professionalism.
For anyone in need of home care in Vancouver or respite care in Vancouver, I can’t recommend Empathy Health enough. Their home care services include personal care, companionship, meal preparation and light housekeeping, all delivered with kindness and respect.
If you’re looking for reliable and compassionate home care services, Empathy Health is the best choice in Vancouver. Their dedication to enhancing the well-being of their clients is unmatched.
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Reply from Empathy Health
Thank you so much for your heartfelt review! It means the world to us to hear how our care has made a positive impact on your family. Providing compassionate, client-centered care is at the core of everything we do, and we're delighted to know you felt supported and well cared for. Your thoughtful words and recommendation inspire us to continue delivering the highest quality services. We’re always here for you and your family—thank you again for your trust and kindness!
Harold
We had an amazing experience with Empathy Health. The team was incredibly professional and compassionate, providing top-notch senior home care for my grandfather. Their caregivers are attentive, well-trained, and genuinely care about the clients’ well-being. I was impressed by how they tailored the care plan to meet our specific needs. If you’re looking for reliable home care in Vancouver, I highly recommend Empathy Health! More...
Reply from Empathy Health
Thank you so much for your kind words! We're thrilled to hear that your grandfather had such a positive experience with Empathy Health. Our team is dedicated to providing compassionate, personalized care, and it’s wonderful to know that we could make a difference for your family. We truly appreciate your recommendation and are here for any future needs. Thank you again for trusting us with your grandfather’s care!
What do you love most about your job?
What I love most about my job is the opportunity to make a meaningful difference in people’s lives every day. At Empathy Health, we provide personalized home care services, and being able to offer support that brings comfort, dignity, and independence to individuals and their families is incredibly rewarding. It’s truly fulfilling to see the positive impact compassionate care has on our clients’ quality of life and to build genuine connections along the way.
What inspired you to start your own business?
What inspired me to start my own business was my personal experience as a caregiver for my grandparents. Supporting them taught me the profound difference compassionate care can make. I wanted to create a service that reflects that same level of dedication and love that family provides, ensuring every individual is treated with the warmth, respect and dignity they deserve. Empathy Health was built on that foundation of compassion, understanding, and the desire to make a meaningful impact.
Why should our clients choose you?
Clients should choose Empathy Health because we deliver more than just home care services—we provide peace of mind. Our team of compassionate caregivers is dedicated to offering personalized care that prioritizes the well-being, dignity, and independence of every client. Whether it’s assistance with daily activities, dementia care, or 24-hour support, we tailor our services to meet unique needs with empathy and professionalism.
As a trusted provider in Vancouver, we go above and beyond to ensure that each client feels valued and respected. Our commitment to cultural sensitivity, rigorous caregiver training, and open communication sets us apart. At Empathy Health, we treat your family like our own, providing exceptional care that you can rely on.
Can you provide your services online or remotely? If so, please add details.
Yes, we can provide companionship services online. Through virtual visits, our caregivers offer meaningful engagement, emotional support, and a friendly presence for clients who may feel isolated or need someone to talk to. These sessions can include activities like conversation, playing games, sharing stories, or simply being there to listen, all from the comfort and safety of their home. This option is perfect for individuals who prefer or require remote support while still benefiting from personalized attention and connection.
What changes have you made to keep your customers safe from Covid-19?
At Empathy Health, the safety and well-being of our clients and caregivers remain our top priority. In response to Covid-19, we have implemented comprehensive safety measures, including:
- Strict Hygiene Protocols: Our caregivers adhere to rigorous hand washing and sanitation practices, using personal protective equipment (PPE) such as masks and gloves during visits.
- Health Screenings: Daily health checks are conducted for all caregivers, ensuring they are symptom-free before providing services.
- Enhanced Cleaning Procedures: We ensure high-touch areas and equipment used during care are sanitized thoroughly and frequently.
- Remote Services: For clients who prefer limited in-person interactions, we offer online companionship and support to maintain safety without sacrificing connection.
- Vaccination Compliance: Our team is fully vaccinated, and we stay updated on the latest health guidelines to minimize risk.
- Training and Education: Caregivers are trained on Covid-19 safety protocols and how to recognize symptoms, ensuring prompt action when needed.
- These measures reflect our unwavering commitment to providing compassionate care while prioritizing health and safety.
Personal Care
Personal care services from Empathy Health are designed to support individuals with daily tasks that promote comfort, dignity, and independence. Our caregivers assist with personal hygiene, grooming, dressing, bathing, and toileting, ensuring your loved ones feel well-cared for and respected. We tailor our personal care services to each individual's specific needs, providing a compassionate and professional approach that enhances their quality of life. Whether for short-term assistance or ongoing support, our personal care services offer peace of mind for families, knowing their loved ones are in safe, capable hands.
Daily Activity Support
At Empathy Health, our daily activity support services are designed to help your loved ones maintain their independence and enjoy a fulfilling life. Our compassionate caregivers assist with everyday tasks such as dressing, grooming, bathing, and meal preparation, ensuring that your family member is comfortable and well-cared for. We understand that each individual has unique needs, so we tailor our support to their preferences and routines, providing a sense of normalcy and security. Whether it's assistance with personal tasks or ensuring they stay engaged in daily routines, our daily activity support fosters dignity, independence, and peace of mind for families.
Housekeeping
Empathy Health’s housekeeping services are designed to provide a clean, safe, and comfortable living environment for your loved one. Our compassionate caregivers assist with housekeeping tasks such as cleaning, laundry, organizing, and maintaining a clutter-free space. We understand that a tidy home is essential for both physical and emotional well-being, and we ensure that the home remains a welcoming place for your family member. With our housekeeping services, your loved one can enjoy a comfortable and clean environment, while you can have peace of mind knowing that their needs are being met with care and respect.
Meal Preparation
Empathy Health’s meal preparation services focus on delivering nutritious, balanced, and delicious meals tailored to the dietary preferences and needs of your loved one. Our caregivers ensure that meals are prepared with care, taking into account any dietary restrictions, medical conditions, or food preferences. Whether it's assisting with cooking, meal planning, or serving, we aim to make mealtime enjoyable and stress-free. By providing fresh, wholesome meals, we help maintain your loved one’s health, well-being, and dignity. With our meal preparation services, you can rest assured that your family member is receiving the nutrition they need to thrive.
Medication Management
Empathy Health’s medication management services are designed to ensure that your loved one’s medications are taken correctly, on time, and in the right dosage. Our trained caregivers assist with organizing prescriptions, providing reminders, and overseeing the safe administration of medications. We work closely with healthcare providers to monitor any changes in medication regimens and ensure adherence to treatment plans. With a focus on accuracy and safety, our medication management services help reduce the risk of medication errors, promoting better health outcomes and peace of mind for families.
Companionship
Empathy Health’s companionship services offer emotional support and meaningful interaction to help combat loneliness and enhance the quality of life for your loved one. Our compassionate caregivers engage in stimulating conversations, enjoy shared hobbies, and provide a caring presence to ensure that seniors feel connected and valued. Whether it’s playing games, taking walks, or simply providing someone to talk to, our companionship services promote mental and emotional well-being, fostering a positive and supportive environment at home. We believe that meaningful relationships are a key part of care, and we are dedicated to helping your loved one feel safe, loved, and not alone.
Dementia Care
Empathy Health’s dementia care services are designed to provide specialized support for individuals living with Alzheimer’s or other forms of dementia. Our trained caregivers offer compassionate, patient, and structured care to help manage the unique challenges of dementia. We focus on promoting safety, comfort, and well-being while enhancing cognitive function through personalized care plans. Services include assistance with daily activities, medication management, memory support, and creating a familiar, secure environment. Our goal is to provide peace of mind for families while ensuring your loved one maintains dignity, independence, and a high quality of life as they navigate the challenges of dementia.
Respite Care
Empathy Health’s respite care services offer much-needed relief for family caregivers by providing temporary, professional care for their loved ones. Whether you need a few hours or 24-hour care, our experienced caregivers step in to support daily activities, personal care, companionship, and more, allowing family members to take a break and recharge. Our respite care is designed to ensure that your loved one receives the same level of compassionate, personalized care in your absence. We understand the physical and emotional demands of caregiving and aim to give both caregivers and their loved ones peace of mind.
24-Hour Care
Empathy Health’s 24-hour care services are designed to provide continuous, around-the-clock support for individuals who require ongoing assistance. Whether due to age, illness, or disability, our compassionate caregivers are available day and night to ensure your loved one receives the highest level of care. From help with daily activities like mobility assistance, grooming, bathing, personal care, meal preparation, and medication management to offering companionship and emotional support, our 24-hour care ensures safety, comfort, and dignity at all times. We tailor our services to meet the unique needs of each individual, giving families peace of mind knowing their loved ones are in capable hands.
