93 customer reviews
Francis Osborne
Taxi charge was extortionate from 3 kings wedding venue, to westwood hilton, on way there £17.00 different company, Bruce's taxis on way back £38. 65 we got magical mystery tour and 1st the driver asked was are we drunk our response no, had a 5min chat wife his wife before setting off, good knows what way he brought us but was like a magical mystery tour also detoured to a petrol station out of the route especially when there was a cheap petrol station minutes from double tree hilton all the while on his clock, driving at 40mph in a 70mph zone as his timer just kept increasing. The guy was a rogue pulled every trick in the book never ever use again please be aware when using this company to get you home. More...
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Deb Johnston
Relied on these guys all week, on time and the drivers were so nice!! Thank you so very much. Brilliant service!!!
Reviewed on Facebook
Gail Murray
If you are going to a wedding at the Three Kings, don’t ever book this company as they won’t show! Driver drove like Stirling Moss on way up. Told us they couldn’t take 6 as not got anything to take that amount. Sent two taxis fir 2 separate numbers. Couldn’t take 4 as can’t sit in the front seat so we were totally squashed in the back. Other taxi let one sit in the front???? Need to learn customer service skills for additional needs people rather than shouting no mask no entry. Would rather drive than ever use this company! More...
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Gordon Young
better communication from office instead of lies waited half a hour on taxi in freezing cold even though taxi was booked at 4. 05 to pick up at 6.05 didnt turn up till 6.30 people on the phones dont give a f##k just lie More...
Reviewed on Facebook
Linsey Scott
Fantastic service tonight from the staff over the phone and travel, thank you for arrange my staff taxi home much appreciated.
Reviewed on Facebook
Caroline Robertson
I needed a run today from Grangemouth to Airdrie and not only was I quoted a reasonable price, I had the most lovely driver. By the time he dropped me off I felt like we were pals! Will definitely use again. More...
Reviewed on Facebook
Jan Todd
Just had Steve pick us up from High Spirits in Falkirk to Inchyra Hotel. Top driver thanks very much.👌
Reviewed on Facebook
Jacq Ralston
In my experience, show up when required, text received to confirm reg no of taxi, friendly drivers... 5 stars!!
Reviewed on Facebook
Stuart Ralston
Yet again called for a taxi and told 15-20 Mins, yet again 30 mins later, called to enquire and was told taxi was very close when I questioned the late time was told the driver had had a issue with his previous customer, as I thought the driver when he turned up 40 mins after my first call. Had no idea and had no issues, just lied to again, last time it was late I was told the taxi had been and gone and someone else must have took it, from out side my house. I don’t mind being told the truth if it’s going to be 30-49 mins tell me !, I’ll accept it or call someone else. Sorry but just be honest More...
Reviewed on Facebook
Jessica Bryce
Absolute joke of a taxi service - spoke to someone who told me the taxi would be roughly 20 mins - an hour later the taxi actually arrived. I phoned back to check if said taxi was on the way, only to be met with patronising attitude and to be told it’s only an ‘estimate’ , don’t call it an “estimate” if you’re actually just taking a stab in the dark as your “estimates” are miles off - perhaps merely call it a guess in future. Another advisor called Helen was utterly useless and extremely unhelpful (another one with a patronising tone - shocker) who continued to speak over me when I attempted to express my concerns. I was advised the driver was at loch 16 after being told by the previous person (only 10 minutes before) that he was at the Falkirk stadium and was on his way to me? I live no where near loch 16 so why he would go from the Falkirk stadium to loch 16 in Camelon Is beyond me. It seems no one in the Bruce taxi office has a single clue and perhaps a training course on customer service skills may be helpful- customer service from this taxi service is shocking and the lack of care is astounding. The only saving grace was the taxi driver himself as he was extremely understanding and actually offered an apology. More...
Reviewed on Facebook
Sharon Gallagher
Don’t waste your time booking a taxi as they never turn up on time. On two separate occasions we have booked taxis to take us to station and they haven’t turned up on time. They don’t even txt or phone to let you know they are running 10/15/20 minutes late ! More...
Reviewed on Facebook
Margaret Higgins
Used Bruce Taxis for the first time today and can only commend them for their excellent service. The driver was extremely helpful.
Reviewed on Facebook
John Mc
pre booked taxi failed to show up on time, missed our train. 2nd time that has happened now, will try a different company next time
Reviewed on Facebook
Lisa Bown
I have used this firm twice today and always in the past I’d have given them a 5 star rating, used them for airport runs and always found them very efficient. Not today! First booking today, I was told 15-20 mins wait. 40 mins later my taxis turned up at this point,I’d already missed my train to Stirling. Thought I’d give them a second chance and booked them for my return journey via their app told 18 mins on the app for pick up. So I booked it, 45 mins later they picked me up. Dispatcher needs to start telling customers the correct waiting times. Seriously not impressed, especially when waiting in rain for them!! This isn’t a reflection on the drivers because they’re all great. This is poor service from the dispatchers! Tell customers the honest waiting time. If you can’t cover the booking be honest and don’t take it. I would have preferred to have been told that and looked for an alternative option. Rather than be lied to. More...
Reviewed on Facebook
Melanie Clyde
Massive thankyou to the team in the office and the driver for going out there way to find and return the bag I left in the taxi over a week ago. Lots of luck and their hard work is the reason why we got it back. Thankyou again. Amazing service! More...
Reviewed on Facebook
Jennifer Holmes
I had a great experience with Bruce taxis. When I booked the lady on the phone was very friendly and my taxi driver was very good. Thanks 😊
Reviewed on Facebook
John Mac
20 mins late for a pre booked taxi. Really not good enough. Disappointed on this occasion.
Reviewed on Facebook
Allana Russell
Pre booked an 7 seater couldn’t fault at all. Phoned when almost there and again once outside. Amazing service start to finish, will definitely use again.
Reviewed on Facebook
Ann Sutherland
Staying in Falkirk for a few days booked Bruce's taxi couldn't ask for a better service the taxi driver we got was very pleasant and so helpful.a big thank you to Bruce's taxi's
Reviewed on Facebook
Linda Grover
Excellent service. Always arrived on time and the drivers were always pleasant and helpful
Reviewed on Facebook
Stewart Gardiner
Thank you for helping out by sending a taxi, at distance in an hour of need, lovley service from the girl and driver on call thank you both.
Reviewed on Facebook
Helen Williams
I got stranded in Camelon as my train was cancelled after my shift at work! I only had a set amount of money on me and got a driver out for a fixed price which was brilliant! Best service wouldn’t use anyone else! More...
Reviewed on Facebook
Nicola Butler
Great service, arrived on time, polite and friendly drivers. Definitely will use again.
Reviewed on Facebook
Brian Webster
Would just like to thank Bruce Taxis and the 2 drivers that took my mum to and from the crematorium and the Leapark and then back to her home on the occasion of my fathers funeral my mum is in a wheelchair and the 2 drivers were friendly helpful and efficient and can’t thank them enough for their help today
Reviewed on Facebook
Elizabeth Stickler
So reliable and an immaculate taxi
Reviewed on Facebook
Samantha Alker Hunter
Xmas day pretty much last minute booking fab service both ways spot on time… on Xmas day amazing… thank you xxx
Reviewed on Facebook
Carrol Alexander
Merry Christmas to all and thank you for getting my Mum home safe and sound. Great service, thank you 😊
Reviewed on Facebook
Deb Roberts
Excellent service tonight. I would like to say a massive thank you to your lovely driver who brought my husband home from Forth Valley hospital to the campsite we are staying at near Aberfoyle.
Reviewed on Facebook
Jacqui Davidson
very clean and polite driver phone service very helpful and reliable thanks again xxx
Reviewed on Facebook
Claire Hamilton
Lovely driver, clean car Always happy with service
Reviewed on Facebook
Shona Dunsmore
I’ve used Bruce Taxis for a few years now… they are without doubt the best company in the Falkirk district… arrive on time, which is excellent, polite drivers… and perfect cabs… highly recommend
Reviewed on Facebook
Fiona McQuarrie
On the last weekend before Christmas my taxi arrived within minutes of booking, the driver got out & put my shopping in the boot & took the bags to my door when we got home. What lovely man & a very clean cab as well. Great service, thank you More...
Reviewed on Facebook
Rena Hainey
I pre booked taxis for 2 nights out and cant fault the service we received. expected delays with it being near xmas but didnt encountered any problems thanks
Reviewed on Facebook
Jennifer Bennie
Never normally use taxis but did for our Xmas night out, service was great, we changed the collection time that day and it was no problem, driver arrived promptly and was very friendly for our journey, definitely use again and highly recommend
Reviewed on Facebook
Frances McCarthy
Having broken my wrist & unable to drive, I booked a Bruce’s taxi. Driver was prompt, pleasant and helpful. Highly recommended.
Reviewed on Facebook
Sam Doran
The taxi arrived on time so that was good, although the taxi driver took the longest possible route from polmont to Denny. Would not recommend
Reviewed on Facebook
Lesley Finn
Booked to pick up at midnight…, came on time.., friendly lady driver, pre booked 4 days beforehand, will do again.
Reviewed on Facebook
Annette Macdonald
Our driver was very friendly and taxi was very clean
Reviewed on Facebook
David Mackenzie
booked 2 taxis from 3 kings in falkirk to Glasgow, both arrived on time and drivers were friendly and chatty.
Reviewed on Facebook
Linda Wooler
Aways reliable with friendly, helpful drivers. Highly recommended.
Reviewed on Facebook
John Hamilton
Very quick pick up (twice), very good service on telephone (called me by my name) very pleasant drivers. Excellent service all round 👍
Reviewed on Facebook
Laura Davidson
called at1215am driver went to wrong house no call back again after one to find out the driver told 20 mins thays didn't happen called again and over 3 hours later i finally got a taxi and got home
Reviewed on Facebook
Fiona McLeod
Thank you so much to operators and drivers for the last 3 weeks. Have been attending FVRH early morning and they have been excellent. Really quick service and drivers were brilliant with my father in law. Would definitely recommend using Bruce Taxi 👍👌 More...
Reviewed on Facebook
Cruickshank John Mel
service was brilliant and staff very helpful and friendly
Reviewed on Facebook
Susan Macaulay
We moved to Falkirk a few years ago and have used Bruce Taxis for any journeys we need. Never once have we been let down and the updates and details of the vehicle to expect make it feel really safe and reassuring. From your first contact with the despatcher, to the driver arriving to take you where you need to go they have all been great. I would 100% recommend to anyone. Keep up the good work folks More...
Reviewed on Facebook
Robert Stevenson
fast reliable service I'll always use them
Reviewed on Facebook
Ros Smith
Myself and my partner are visiting family in Falkirk. We have used Bruce Taxi since visiting. The drivers are so helpful and polite. I happen to mention we were concerned about getting a taxi at 5.45am to get our train on Monday. The driver was so helpful and offered to pre book it for us. Thank you so much Bruce Taxis for making our visit easier. Ros & Graham Mckenna More...
Reviewed on Facebook
Margaret Thomson
We were very happy with our driver picking us up right on time and he was a great help with our luggage and he had us all laughing with his patter what a lovely man only thing is we forgot his name but well done we will never use any other company thank you for everything
Reviewed on Facebook
Helen Hart
we celebrated our son’s wedding in Glasgow yesterday.. 16 months late because of Covid!.. many thanks to the lovely lady who turned up right on time at 1am to pick us up and take us home. . would recommend Bruce Taxis without hesitation More...
Reviewed on Facebook
Sophie Maclean
Taxi was 25 minutes late making me 20 minutes late to my work, if I wanted to be that late I would’ve just walked! I get they won’t always be bang on time but when I booked in advance you’d think they’d be a bit nearer in time to when you booked!
Reviewed on Facebook