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SureCare Bedford profile image
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SureCare Bedford

SureCare is a dedicated home care provider offering comprehensive support to clients in the comfort of their own homes. Our services are designed to help individuals live independently for as long as possible. We offer a range of care services, including: Homecare: Assistance with daily living tasks, personal care, and ensuring loved ones can remain in their homes comfortably and safely. Childcare: Reliable support for families needing assistance with their children’s care. Handyman and Gardening Services: Help with small repairs, home maintenance, and garden care to keep homes in great shape. Cleaning: Regular or one-off cleaning services to maintain a tidy and organized living space. Companionship Visits: Offering social interaction and emotional support to combat loneliness and isolation. Appointment Assistance: Accompanying clients to medical and other essential appointments. At SureCare, we pride ourselves on going above and beyond, ensuring that every individual we support receives personalised and compassionate care tailored to their needs. Please feel free to contact us if there are additional services that you may require.

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How long have you been in business?

SureCare Bedford is part of a well-established franchise that has been operating for 30 years. Although we are in our first year of business in Bedford, we are excited to share our skills, knowledge, and experience to provide top-quality care and support to our community.

Do you bring your own equipment and supplies?

At SureCare, we use all supplies provided by our customers, ensuring that we work with familiar and preferred products in their homes.

What do you love most about your job?

At SureCare, we bring together a wealth of experience and deeply value the work we do. People inspire us to continually improve, and we take great satisfaction in providing the necessary support that enables our clients to maintain their independence and live life on their own terms.

What inspired you to start your own business?

Our inspiration for starting this business stems from our deep passion for ensuring that individuals receive outstanding care, enabling them to live at home for as long as they are able. We are committed to enhancing the quality of life for every person by providing the care they truly deserve and need. It's important to us that we support individuals in becoming the best version of themselves, offering additional help where necessary while promoting and encouraging independence whenever possible. Our mission is to provide compassionate, tailored care that empowers people to live with dignity and confidence.

Why should our clients choose you?

Clients should choose SureCare because we are deeply committed to providing personalised, compassionate, and high-quality care that goes beyond basic services. Here are a few reasons why we stand out:

Tailored Care Plans: We recognise that every individual’s needs are unique. We design custom care plans to ensure that each client receives the right level of support.

Comprehensive Services: From personal care and companionship to handyman and gardening services, we offer a wide range of services to meet all aspects of daily life. This makes SureCare a one-stop solution for various needs.

Experienced Team: Our care team is highly trained and experienced, ensuring professional, respectful, and compassionate support at all times.

Focus on Independence: We believe in promoting independence and dignity, helping our clients stay in the comfort of their homes for as long as possible.

Going Above and Beyond: We don’t just meet expectations; we aim to exceed them. Whether it’s a simple home maintenance task or specialized care, we are dedicated to enhancing the quality of life for our clients.

Trust and Reliability: As a trusted care provider, we are committed to building lasting relationships with our clients and their families, ensuring they feel secure and supported.

Choosing SureCare means choosing a partner in care that genuinely values your well-being and strives to deliver exceptional support every day.

Can you provide your services online or remotely? If so, please add details.

While all of our services are completed within the client's home to provide personalized care, potential clients can easily reach out to us online via email or by phone for consultations, enquiries, and support. We are committed to making communication and coordination convenient for all clients, ensuring that we can address their needs promptly and efficiently.

What changes have you made to keep your customers safe from Covid-19?

At SureCare, the safety and well-being of our clients have always been our top priority. In response to Covid-19, we have implemented several measures to ensure continued safety and high standards of care:

Personalised Care Plans: Each client has a tailored care plan in place, and we regularly review these to ensure that any additional support or safety needs due to Covid-19 are met.

Enhanced PPE Usage: All our carers are equipped with the necessary personal protective equipment (PPE), including masks, gloves, aprons, and face shields where appropriate, to minimise the risk of virus transmission.

Strict Hygiene Protocols: We have introduced enhanced cleaning and hygiene protocols for both our carers and clients’ homes to reduce the risk of contamination.

Social Distancing: Where applicable, we maintain social distancing during visits, particularly for non-essential tasks, while still delivering high-quality care.

Flexible Care Plans: We adapt quickly to any changes in government guidelines or specific client needs, ensuring that additional safety measures are in place, such as increased visits or remote support if required.

Ongoing Training: Our carers are continuously updated with the latest Covid-19 guidelines and best practices to ensure they are fully prepared to protect themselves and our clients.

We remain committed to delivering safe, reliable, and compassionate care, adjusting our approach as necessary to keep our clients secure during these challenging times.

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