Williams Plumbing & Heating SW LTD
Hanham, South Gloucestershire
(51)
Hanham, South Gloucestershire
(51)
51 customer reviews
Stacey
One to avoid! We wish more people gave reviews so we could have avoided too.
We hired WSW Ltd company for a full bathroom refurbishment to start in August 2023.
We had completed a lot of our renovations ourself so far but wanted less stress so we were wanting a company to complete the full project. We agreed a design and we were sent a schedule of works, which was estimated to be 3 weeks. Despite a smooth start with the initial rip-out and new pipework, progress stalled. We booked a holiday due to not having a bathroom and so we could give them the space to get the job done. During our holiday, we observed, via our cameras, that most of the trades scheduled didn’t visit our home as promised and our inquiries were met with vague responses. Our scheduled then continued to slip and we were told our original design we had agreed with them wouldn’t actually work in the space we had, which was beyond frustrating. From discussions with their employees working on our project, it was clear multiple jobs were being started resulting in bouncing between jobs and causing delays to all customers schedules.
We were told the shower screen supplier was the cause of the delays; however on speaking to them - the glass was delivered within their usually lead times. This confirmed WSW Ltd had not ordered the screen til 3 weeks after starting our job. WSW Ltd also failed to quality assure any of the work completed by sub-contractors, leaving it to us to try and communicate the issues, which were often met with challenge and aggression.
After 9 weeks of delays and failings from WSW Ltd, we terminated our contracted. Our shower floor was still not in line with regs, which caused flooding - even after they had attempted to rectify it once. Our large glass shower screen was not supported by a bar, WSW Ltd stated they had been waiting a month for the support bar yet the company stock them and I was able to buy one and receive it the next day.
They’d not cleaned the bathroom of brick dust before grouting so instead of a medium grey grout around the bathroom, there were patches of stained grout and it left the bathroom looking inconsistent and dirty.
We had to complete our bathroom ourselves and rectify the issues, which is particularly frustrating given we wanted a fully managed project. When we cancelled the contract, they still demanded we pay the full amount agreed even though they didn’t finished the job and what was completed wasn’t to the agreed standard.
During our process to settle payment for what work had been completed, their representative stated they have represented the owner in many other cases, which indicates that unhappy customers and disputes is part of their regular business.
Additionally, we had to wait 9 months for an electrical safety certificate. It was finally contracted out and found to not be compliant so they had to resolve the issues prior to issuing a certificate. The 12 month warranty doesn’t seem to be something they actually honour, as we are now met with complete silence for trying to get our tap replaced after chasing for several months.
Whilst we understand that delays can occur, the constant stop-start approach and lack of proper project management was unacceptable. Communication issues were compounded by aggressive and rude responses by the owner. The way we were spoken to as customers and how the employees and sub-contractors were spoken to, often in front of us, was appalling.
We hope this review helps others avoid the same stress and costs we have experienced. If we had been aware of the negative feedback we’ve heard since discussing these issues with others, we would have chosen a different company.
More...
Martin O'rourke
Highly Recommend the Williams Team! Very professional from start to finish, great price and nothing was too much, Thanks Again Guys!
Reviewed on Facebook
Alex Grimshaw
Steve & his team helped me out last minute, to fit some kitchen worktops. Very professional & quality work
Reviewed on Facebook
Mandie Hill
What an absolute fantastic service from start to finish .Great attention to detail and very professional.
Reviewed on Facebook
Russell Wagner
Great service from Peter at Williams SW LTD. He was extremely professional and accommodating in attending to our boiler service and a small modification that needed to be done. This is the third occasion that we have used this company. Highly recommended! More...
Reviewed on Facebook
Craig Baker
New bathroom by Steve and the team. Service was superb throughout and the attention to detail was impressive. Their well used phrase was “ it needs to be as good as my own house “ the guys have a real passion for their trade. Highly recommend and will be doing all my future works. More...
Reviewed on Facebook
Ed Knowles
Can’t praise the service enough! Gave Steve a call to arrange for someone to come out & take a look at my boiler, within an hour someone was sent out & in no time the boiler was fixed! Top quality service from Steve & his team. More...
Reviewed on Facebook
Lee Millard
Great service from start to finish! Really please with our new bathroom which only took a week for a complete refurb. It was a massive positive for us as needed it doing ASAP and Steve got the job started 2 days after our first phone call. We received brilliant help and advise throughout the job. Highly recommend More...
Reviewed on Facebook
Karen Limmer
Amazing service from the first phone call. Sarah arranged someone to come out the next day to check my electrics all the while apologised they had no one that day. My electrics were checked and found no problem. It could have been a different story from another electrician. I needed a new shower as the last one burnt out not a problem with the shower but who put it in. I decided to have this company to do that and change my wiring to the shower and where my shower switch was. The lads came, it’s wasn’t easy but they sorted it. Can’t say thank you enough. Thoroughly recommend and they hoovered and cleared up afterwards too! More...
Reviewed on Facebook
Sarah Seabourne Staff
Had a guy called Sam come out to disconnect a cooker at really short notice, very polite and amazing service from him and also from Sarah who booked him in would highly recommend
Reviewed on Facebook
Katie White
Proffessional. Reliable. Was left with no hot water problem sorted within 2 days from quote. Good pricing. Lovely lads :)
Reviewed on Facebook
Nicole Sorrell
A plumber was sent out very quickly when needed for my grandparents! Highly recommended!
Reviewed on Facebook
AGS AGS
Top job
Reviewed on Google Maps
Justin Davidson
We had our whole bathroom replaced by Williams Plumbing & Heating SW LTD and are very happy with the end result, and would have no problem recommending Stephen and his team.
Reviewed on Facebook
Nicholas Selwood
Very promt and professional service
Reviewed on Facebook
Roger Hole
We had the company.to fit a new shower and a new boiler for us.The engineers/fitters were friendly, efficient and did not leave any mess behind. Both jobs were done in the minimum of time and to a good standard. Would definitely recommend them. More...
Reviewed on Facebook
Nic Maggs
Top quality service from Steve and his team and would fully recommend
Reviewed on Facebook
michael brogden
Had a new shower put in today by this company I could not have been happier with the service,Josh even cleaned up afterward. Definitely 5star service
Reviewed on Google Maps
Luke Shean
Thank you Williams Plumbing & Heating! Quick and efficient as always and another job well done
Reviewed on Facebook
Joe Langdon
I called Steve as I my heating and hot water wasn’t working, He was with me very quickly and sorted the problem immediately, top quality service I would highly recommend
Reviewed on Facebook
Becca Coggins
I called Williams plumbing going on a recommendation, and they definitely are the best plumbers I have had in my house.. from Steve coming out to do the initial visit he was very informative and new his stuff through to Steve and Luke coming to my house yesterday to complete a number of jobs, they are very good at there job, fast and knowledgeable but also very friendly and genuine people, with a 2 year old wanting to help at every opportunity they were absolutely great and to make sure it was completed, they were still at my house at 6pm after arriving around 8.30am. Would 100% recommend and I will be using for all my future plumbing. � More...
Reviewed on Facebook
Jim Hodgson
Steve and his team are prompt, fairly priced and honest. Highly recommended
Reviewed on Google Maps
Tina Jo Smith
Had a leak this morning, rang and someone was with me in ten minutes. Professional friendly plumber who sorted it and explained the problem and sorted right away. Excellent service would highly recommend to anyone . Thanks Williams plumbing . More...
Reviewed on Facebook
Kate Tuohy
Steve and his team are extremely professional and have really gone the extra mile to help me resolve my boiler issues. Steve is reliable and trustworthy and ensures that all work carried out is to a very high standard. I would have no hesitation recommending Williams Plumbing & Heating! More...
Reviewed on Facebook
Karen Lorraine-Francis
These guys have been brilliant! No heating or water in this snow but they saved me and my little boy is now warm !
Reviewed on Facebook
Kelly Lorraine-Francis
Absolute 5 Star Review! ����� We recently used Stephen and team, when British Gas let us down very badly during the storm. They were incredibly responsive, efficient and very reasonably priced - they put BG to shame. Thank you to Stephen and team. We will definitely be using them again � More...
Reviewed on Facebook
Jade Bishop
My boiler stopped working in freezing cold weather. Phoned up and got advice over the phone, the boiler was working again in minutes!
Reviewed on Facebook
Tasha Jenner
Woke this morning to no heating or hot water... messaged Steve and he replied immediately and had someone with us by 10. 30... cannot fault the service given and speedy response! Thank you from a very warm house x More...
Reviewed on Facebook
Leanne Criddle
I spoke to Steve about a problem with my boiler yesterday and he came out to look at it this morning. Nice guy, speedy response and overall I’m really happy with the service provided! I would definitely recommend his company. More...
Reviewed on Facebook
Gordy Clark
Stephen came out 1 1/2 hr after calling him and looked at the job gave me a quote which I was very happy with and then told me his team would be with me at 8 am the next morning ive dealt with various trades over the years and find they can mislead you just to get the work however they was on time done exactly what was needed and done a great job no mess and hassle free I would definitely use them again thank you williams plumbing �
Reviewed on Facebook
Oli Thomas
Just had Williams plumbing and heating at my house, Really nice boys and were happy to work around my schedule which was really helpful. As a tradesman myself i was really happy with not only the job they did but how clean they left the place after. these boys will go above and beyond with a really clear, helpful service at a very reasonable price. They are now my plumbers of choice on every future job I'll do and any more works in my home! Nice one lads. Big thanks! More...
Reviewed on Facebook
Holly Nicholls
Absolute lifesaver! We accidentally drilled through a heating pipe whilst trying to complete some Friday night DIY and he was here within 15 minutes to save our bacon. Really fast and efficient and even gave us step by step instructions (as we clearly aren't great at DIY) on how to fix our wall afterwards � More...
Reviewed on Facebook
Andrew Jones
We are a plumbing company based in wsm. Williams plumbing & Heating work looks very tidy and clean work. We would have know hesitation in useing there service with are bigger projects around Bristol area.... JONES ENGINEERING SERVICES LTD
Reviewed on Facebook
Robyn Lesley Mogg
Needed completely new gas and central heating throughout the house. (Boiler & radiators) Stephen Williams came round the same night as the phone call to have a look and managed to squeeze me into his really busy schedule. A group of lovely chatty lads, who did a great job. Would definitely recommend and be using Williams Plumbing & Heating again!! �� More...
Reviewed on Facebook
Gemma Shelper
Excellent service! Burst pipe nightmare and Steve came and sorted it all out quick as a flash! Highly recommended!
Reviewed on Facebook
Eve Rucat
Excellent service.
Reviewed on Facebook
Ben Charman
Would highly recommend Steve! Really reliable and great service. Wouldn't go anywhere else!
Reviewed on Facebook
Brooke Em
Just a great experience from start to finish!!! Would recommend!!!
Reviewed on Facebook
Michelle Starr
Amazing service and workmanship, we needed a whole new heating system. Stephen and his team were outstanding and we are so pleased with the results. Michelle.
Reviewed on Facebook
Natalie Hughes
Called this company by chance after looking for someone locally to come and fix our boiler. Stephen answered the phone almost immediately, answered all our questions and then arrived within half an hour. Stephen was polite, professional and tidy. While he was here, he mended our radiator, sorted out our boiler and helped with our controls for the central heating - an issue we'd had for going on a year all for a reasonable price!We'll definitely be calling him in the future! Would highly recommend. More...
Reviewed on Google Maps
Martin Rogers
Thanks Steve great work quick and efficient, definitely ring you again .
Reviewed on Facebook
David Brian Phillips
Fitted a new bathroom and a new boiler. Done a very professional job. Highly recommended. Very competitive price.
Reviewed on Facebook
Steve Mavin
Found Steve on Facebook and he hasn't let me down. Great service, sorted my radiator out and a few other jobs. So good even doing jobs for me mother and mother in law soon. Man to be trusted and reasonable prices. Give him a go you won't be disappointed. More...
Reviewed on Facebook
Daniel Swift
Stephen gave me some excellent and honest advise on a job I was planning. His honesty had saved me a few quid
Reviewed on Facebook
Duncan Garland
Very reliable and very very happy with the work , highly recommended , thanks again
Reviewed on Facebook
Steven Quick
Really pleased with the work from Williams plumbing. Reliable and affordable. Great end product would definitely recommend and use again. Thanks again.
Reviewed on Facebook
Andy Willoughby
Good reliable plumber would defo use in the future
Reviewed on Facebook
Craig Edwards
Very reliable and very pleased with the work ability definitly reccomend and will be using him again soon for my work i need doing
Reviewed on Facebook
Chantelle Rhien
Steve did a fantastic job fitting our bathroom last year, and replacing our boiler recently. Always professional, incredibly friendly and enthusiastic. Definitely recommend him to anybody! More...
Reviewed on Facebook
Kath Thomas
I had my bathroom renovated they did a brilliant job! clean & tidy workers, attention to detail and high standard of work.
Reviewed on Facebook
