Ask the Expert: How to protect your home from mice and other winter pests

Unfortunately, we aren’t the only mammals who like to cosy up warm indoors during the winter months.

When the weather starts to turn, pests of all shapes and sizes venture inside to seek refuge from the elements – and unless you want to end up sharing your home with them later in the year, now is the time to act.

So we spoke to one of our top pest control experts – Josh Simpson from King Pest Control – to discover what you can do today to keep your home free from pests this winter.

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Watch out for mice and rats this winter

“Rodents are the main issue in colder months, as insect activity reduces at a rapid rate,” says Josh. “Mice are pushed in due to the harsh weather conditions outside, but they will be found all year round once present.”

It’s not just the cold that drives animals indoors in winter, either. Josh says that snow and heavy downpours can also cause flooding and force even the largest rodents to abandon their usual homes.

“Rat infestations, nine times out of 10, tend to come from drainage faults,” he explains. “We see a surge of rat jobs after heavy rain due to the rats being pushed out of drains for safe harbourage.”

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Block entry points to keep the rodents at bay

The key to keeping your house rodent-free is to find and block all holes they might use to enter your home – such as cracks in doors and windows, and any openings caused by recent plumbing or electrical works.

But, because many rodents can flatten their out skeletons to fit through even the tiniest gaps, it takes an experienced eye to survey a property and identify all possible access points.

“Mice are capable of gaining access through holes as little as 5mm,” Josh explains. “So we advise you to always get a professional to step in and block the holes.”

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What to do if you spot an “unwanted visitor”

If you do discover signs of unwanted guests, it can be tempting to try and deal with them using ‘over the counter’ traps. But, Josh warns that attempting to resolve the problem by yourself can have unintended consequences.

“Contact professionals immediately,” he advises. “Mice and rats are dangerous animals and a risk to health due to the diseases they carry.”

“Dealing with infestations can be dangerous to non-target species if poison or traps are not laid in a correct way,” he adds. “Poisoning or trapping certain species of mammal can land you in prison, so it’s always best to leave it to someone who knows what they are doing.”

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The easy way to keep your home pest-free this winter

With thousands of registered pest control experts throughout the UK, protecting your home against pests like mice and rats is easy with Bark.

“The most rewarding thing about my job is our ability to help people when they are in desperate need of help,” says Josh. “Also, being able to solve problems which other pest controllers can’t fix is very rewarding.”

Place your Bark today and we’ll do all the legwork to get you quotes from recommended local pest controllers like King Pest Control fast and free.

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Writing the perfect customer response – secure more business with Bark in 6 easy steps

The first response you send to a customer is far and away the most important. Many people will decide whether or not they’d like to hire you based on this message alone, so it’s essential you get it right.

Making sure your pitch is the best one a client receives is a key part of pitching for new business with Bark, and we want to do everything in our power to help you stand out from the crowd.

So, in this week’s blog post we’re looking at how to write the perfect customer response in six easy steps.

STEP 1: Promote your company

The best sales pitches all have the same basic structure.  You start by getting the customer’s attention. Then, you explain what’s unique about your pitch. Finally, once the customer has decided you’re the pro for them, you give them an offer they simply can’t refuse.

That’s why your opening message should stress exactly what experience and qualifications you have that make you perfect for the job. Include links to your website, your online portfolio, customer reviews – and anything else you think might improve your chances of securing the business.

STEP 2: Explain what’s included

Next, make sure the customer knows exactly what they’ll be getting for their money, and explain why your service is great value.

In many industries there are ‘extras’ which sometimes aren’t included as standard. If you’re a photographer, are prints included in your estimate? If you’re a cleaner, will you provide your own products?

If your service costs more than some other providers, explain that’s because you offer a superior service – if you’re cheaper than your competitors, be sure to stress what a good deal you are offering.

STEP 3: Move the conversation forwards

Unless you’re really lucky, the chances are you won’t secure the business from your opening message alone.

Your customer will usually have a few questions they need answering before they’re satisfied that you’re the right pro for the job, so ask them to call you whenever is convenient to discuss things further.

Encouraging the customer to take a look at your previous work and offering to meet them in person to provide them with a bespoke estimate are also good ways to move the conversation forwards.

STEP 4: Give your contact details

Customers you contact through Bark will always be able to reach you via the Bark messenger, and they can get your phone number and email address by clicking the “view contact details” button under your display name.

But to make sure it’s as easy as possible for them to get in touch with you, we also recommend including your contact details in the body of your message, so they’re impossible to miss.

STEP 5: Respond quickly

It’s important to respond to new Barks quickly. Our analysis shows that pros who get back to the customers we alert you to right away are twice as likely to secure the business as those who don’t.

So when we alert you to a potential customer you like the look of, it’s best to send them a message right away to register your interest in their business. To help with this, we created our ‘one-click response’ feature – you can find out how it works right here.

 STEP 6: Check your spelling!

Finally, once you’ve finished your response we we highly recommend reading it through carefully before you click ‘send’.

A message that contains typos implies you don’t pay attention to detail, and makes people feel you don’t really care about their custom. So it’s always worth checking each message carefully, just to be safe.

Put these steps together and you should be able to craft highly effective responses for your customers – like this example reply to someone with a serious pest problem:

Hi Hans,

Bark just emailed to say you’re in need of pest control, so I thought I’d get in touch to offer you my services.

I’m a BPCA-approved exterminator with 15 years of experience under my belt. In that time, I’ve dealt with everything from ant infestations to escaped Ocelots (don’t ask!), so there really is no job too big or small.

Take a look at my website – www.the-verminator.co.uk – for more info about my experience, qualifications and pricing. If you like what you see, I’ll happily visit your home to take a look at the problem and give you a free quote.

You can reach me any time on 07811 545548 or at theverminator@gmail.com.

Best wishes,
Vincent
07811 545548 | www.the-verminator.co.uk

As you can see, this response explains clearly what services Vincent provides in a way that’s both attention-grabbing and intriguing.

It makes it easy for customers to contact him by phone, email or in Bark Messenger – and it moves the conversation forwards by offering to visit the client’s home to take a closer look at the problem.

Employ these same techniques when responding Barks and we’re confident you’ll be securing even more business with us in no time.

If you have any thoughts or feedback about how we can help you secure more business with our service, we’d love to hear from you. Send your thoughts to team@bark.com or leave a comment in the space below.