We know our best pros are often out on jobs when new Barks come in, and that’s why we’re working to make using our service as easy as possible when you’re on the move.
Following on from the success of our new one-click response feature, we decided to see if we could make the Bark Messenger itself even more user friendly on smartphone and tablet devices.
So we asked our Customer Services team what feedback we’ve been getting about it, and discovered that many of our pros felt the text box where you compose your messages was too small on mobile devices.
In the old Bark Messenger, this box only fitted a couple of lines of text, making longer messages tricky to edit and check for mistakes.
That’s obviously no good, especially when you’re composing your first message to a potential client and need to make a good first impression.
(As we’ve noted in the past, the best opening messages are usually around 500-600 characters long.)
So we re-wrote the code for that part of the Bark Messenger so the text box will now dynamically expand (and shrink) as you type in your messages.
In the process, we were also able to make everything run faster, by chucking out a lot of the cumbersome Javascript the messenger used to depend on.
In short, Bark Messenger is now faster, more responsive and mobile friendly – meaning it’s now even easier to respond to clients using it when you’re out on a job.
If you’d like to send us any feedback about how you’re finding this new feature, send us an email at team@bark.com. Or if you’d like to suggest any further improvements we could make to the Bark Messenger in future, let us know in the comments below!
My problem with the mobile feature is that when notified of a Bark I cannot get the green box to respond thereby allowing my to quote. I have therefore to wait until I get home to follow up the Bark on my computer by which time the client could have inundated by quotes. I am using an Apple iphone 5c
Hi Brian,
Thanks for bringing this bug to our attention – we’ll look into it and get it fixed ASAP. Our tech team are hard at work improving the mobile messenger as we speak, and we have loads more improvements in the pipeline that should go live very soon. The new features mentioned in this post are just the beginning, in that respect.
Please do let us know if you have any further thoughts about how we might improve our service for you and your fellow pros.
Best wishes,
The Bark Team
Hi
I was just putting up some videos on my profile and was disappointed that you only take Youtube. I tend to use Vimeo as it looks more professional – is there any chance we could see Vimeo added to the upload choices?
Hi Phil,
Thanks for your feedback. We agree that the absence of ads and nicer site design you get with Vimeo definitely makes it an attractive alternative to YouTube. We’ll be sure to pass your thoughts onto our tech team and ask them what we can do to integrate sites like Vimeo with our platform. If you have any other thoughts about how we could improve Bark for pros like yourself, please do let us know.
All the best,
The Bark Team