FMM Domestic & Janitorial Services

It was a pleasure working with FMM, they are super efficient and I highly recommend them.

Communication was very clear and responses were immediate. I had changes in my booking at last minute and my requests were accommodated.

My cleaner was on time. She was so efficient and polite and provided an amazing service.

Over all I would definitely recommend Palesa and her team. More...

You guys are excellent you have exceeded my expectations and i am truly grateful i will surely call again and recommend to friends in need kf your service

Loved Palesa, we had such a good chat and she made the oven sparkle !!!
It was so good meeting you.

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Reply from FMM Domestic & Janitorial Services

It was such a pleasure meeting you… I’m especially happy that we achieved our goal in providing professional service while enjoying warm conversations. Looking forward to making your life easier again soon.

Very happy with the service provided. Your request for service is attended to promptly. The lady performing the service is excellent, actually listens to you and ehat you want done. Have met Tariro who is great, caring individual, she never leaves until what needs to be done is done. More...

I am writing to express my deep disappointment with the recent cleaning service provided at my apartment. Unfortunately, the experience fell far short of my expectations, and I feel compelled to bring the following concerns to your attention:

Lack of Communication: When scheduling the cleaning, I was assured that the job would be completed and finished by 2 pm. However, upon arriving at my apartment, I found that the floors were still dirty, the balcony was being cleaned by another lady, and the oven was still in the process of being cleaned. This lack of communication and inaccurate estimation caused significant inconvenience and disruption to my workday.

Time-Wasting: Due to the miscommunication and incorrect information provided, I had to miss 2.5 hours of my workday. It was frustrating to be told the service was done when, in reality, it was far from complete.

Inadequate Cleaning: I must admit that I am disappointed with the level of cleanliness achieved during the service. Many areas were neglected, including appliances that were not moved, the space under the kitchen cupboards left untouched, and the tops of doors left uncleaned. Additionally, we had to point out specific areas that required attention, which took an extra 45 minutes. The reviews about the thoroughness of your service do not align with my experience.

Misleading Representation: Your customer-facing website claims, ". Importantly, we are passionate about what we do, and it shows in our work." However, I regret to say that the cleaning I received did not reflect this passion or attention to detail, leaving much to be desired.

The expectation of a Deep Clean: If I am required to R1500 for a deep clean, naturally, I expect meticulous attention to detail and precision in every aspect of the service. Unfortunately, this was not the case, and I felt dissatisfied with the overall outcome.

Unethical Pricing: I was surprised to see an increase in the price of the service due to the use of "additional products" without any prior communication. Such information should always be transparently communicated to the client before the service begins.

I am disappointed that the experience was not up to the standard I anticipated, especially given the significant investment I made in this service. As a customer, I expect transparency, effective communication, and quality work, which were, unfortunately, lacking in this instance.

I hope you take my feedback seriously and use it as an opportunity to improve your services. As a customer, I value honesty and professionalism, and I believe that addressing these concerns will enhance your reputation in the industry. More...

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Reply from FMM Domestic & Janitorial Services

Hi Jessica, I’m so sorry you feel that way. Please be assured we welcome & appreciate positive criticism. We build on our service that way. However I am concerned that you didnt raise your concerns with me nor did i have the impression that you were not happy with the final product (post checking) on our departure. Yes, we didn’t move the fridge prior to your arrival and we did upon your request. We did however move the washing machine & dryer… (we didn’t wipe down the dust on the machine & dryer) We did that as a courtesy because we saw how bad the dust had accumulated. Please refer to the checklist (provided with quote) - does not include. I also thought you understood that we communicated the quote without physically being there to view the place. The quote does include terms pertaining to the additional charges due to extenuating circumstances. (Please refer) Only after we arrive and work on the property can we provide the extent of the work… & I believe I communicated that to you and showed you the work done to get rid of the grime (particularly shower, oven & walls) Perhaps I was not effective in my communication with you but I thought you acknowledged that even after I tried show you places we couldn’t reach. I recall you even expressed your willingness to pay extra (while showing me the unit) because of the extent of the work you ancipated. My apologies for the inconvenience by not giving you the accurate time… i based it upon our normal hours to complete similar tasks. We wanted to get as much dirt off (multiple attempts) to degrease as possible and leave your unit properly clean. Please accept my apology & regret for the experience.

Excellent 👌 my house is very clean

You guys are absolute miracle workers. 🙌 when I walked in there this morning I didn't not think I would have a clean home, but you made be a very happy homeowner 🙏🏾🥰

Thank you soon much!

She was excellent and thorough. Left the house clean. professionalism was top notch

Great service.left my house sparkling clean

FMM is a reliable company that I have been using for the past 2 years. The service is excellent, friendly staff and they really offer top notch service

I am a hard worker and I know my job I don't have enough expierence but I have 7 months of cleaning and how to use cleaning equipments

I like too work ballito domestic work
Please if you have this job

Excellent Service, very Friendly and polite.

Great efficient job when I need it

FMM were speedy and efficient and cleaned our flat in no time, leaving it sparkling fresh.

Palesa and her team are remarkable and a delight to work with. They made life much easier and my move pleasant. The post-move deep cleaning left the house sparkling clean and the team also assisted with unpacking and light clean for 2 days after the move. The professionalism is commendable. More...

Excellent, efficient and friendly service. Highly recommended.

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Reply from FMM Domestic & Janitorial Services

Thank you for the positive encouraging words. We were happy to make your life easier.

Incredibly professional and a pleasure to deal with. Palesa and her team were amazing and worked late to into the evening to assist me with post move deep cleaning. I highly recommend them to anyone needing this service. More...

We needed deep cleaning urgently and Palesa responded promptly and professionally. They were punctual, the job was impeccably clean and organised, as promised. They were very friendly people. We would definitely use their services again! More...

It was such a pleasure to deal FMM. They went above and beyond my expectations and are such dedicated people to deal with. Would definitely use them in the future. More...

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Reply from FMM Domestic & Janitorial Services

I’m glad my team was able to make it happen. 😊